Customer Journey Overview

1

Initial Enquiry

You get in touch with us — via our website, email, phone, or by submitting a quote form. You can supply a brief so we can offer a range of merch ideas that might be suitable.

Tip: The more detail you include (quantity, garments, artwork, deadline), the faster we can get started.

2

Quote Provided

Our team reviews your brief and sends you a tailored quote based on your print method, product choices, and quantity. We will also provide alternative product & decoration options that we feel best suit your job.

3

Order Confirmation

Once you’re happy with the quote:

  • You confirm the order

  • We provide a scaled mockup

  • You send us the order specifics (garment colours, sizes, quantities, artwork details)

  • We can provide physical samples if required

4

Artwork Proofing

We create a digital proof showing your artwork placement, size, and colours on your chosen product. As well as the product type, sizes, quantities and when you require the job delivered.

  • You receive a digital proof to sign & return or you can request changes

  • Invoice is sent for cash customers

  • Once the invoice is paid & the proof is signed, your job will get underway

5

Production

Once your proof is approved and payment is confirmed, your job moves into production.

This may include:

  • Bespoke Merch (physical samples for approval are optional)

  • Screen printing

  • Embroidery

  • Heat transfers

  • Relabelling & Finishing

  • Or a mix!

Standard turnaround: 5–10 working days, rush options available (extra charges may apply).

6

Quality Check & Dispatch

Every order is checked by our production and dispatch team before leaving our facility.

You'll receive:

  • A dispatch confirmation

  • Courier tracking details

7

Delivery

Your branded goods are on their way!

NZ delivery:

  • 1–3 working days (non-rural)

  • 3–5 working days (rural)

We also ship internationally on request.

8

Post-Order Support

We’re here for any follow-up needs:

  • Reorders

  • Feedback

  • New merch ideas

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