FAQ
General FAQ's
What’s your minimum order quantity for custom screen printing, embroidery & heat transfers?
For custom screen printing, the minimum order is 24 units (50 for tote bags, 100 for tea towels). For custom embroidery, it’s 12 for outerwear and 24 for everything else. If you're after something bespoke and made offshore, MOQs vary—headwear starts from 50 units, custom socks and tea towels from 100+. Let us know what you’re after and we’ll guide you through. For custom heat transfers, we have a minimum of 24 units (50 for tote bags).
How long will my order take?
The standard turnaround is 7–10 working days from proof sign-off and payment. Do you need it quicker? We offer a rush service for in-stock items (black & white AS Colour Staple & Maple tees, Print Room tote bags & tea towels) which can be with you in as little as 3 working days. Offshore made-to-order has longer lead times—typically 4–6 weeks by air or 7–10 weeks by sea but your account manager will confirm this upon enquiry.
What type of file do I need to supply my design/artwork in?
For custom screen print & custom embroidery, ideally, a vector file (like AI, EPS, or PDF with editable outlines). That ensures your artwork prints are sharp and clean. We also accept Photoshop files (ideally that are separated in layers), ensuring the gile is 300 DPI and the size you want it printed or larger. For custom embroidery, any file format is fine, but a vector is helpful if you have it on hand. If you're not sure what you've got, flick it through—we’re happy to check. If you don not have the correct artwork we can redraw the artwork for $30 - $100 + gst. Once the artwork redraw has been completed, you will own the file to use in future.
Should I choose custom embroidery or custom screenprint/heat press for my design?
There are lots of considerations to consider when choosing the decoration type for your garment and we have outlined below the benefits of each decoration type to help you with your decision. Our team can also advise on what they think is best for your job. Screen printing (including puff and high-density) is great for larger runs and bold, ideal for tees, hoodies, tea towels and tote bags. Screen printing is great for larger prints; we price it based on the number of colours in your artwork.
Embroidery and puff embroidery give a premium, long-lasting finish that works well on caps, polos, and outerwear. We can embroider up to 12 colours and we price custom embroidery based on the number of stitches in your design; therefore, the larger your design, the more the cost will be.
Heat press and silicone transfers are ideal for sharp detail, high colour, fast turnaround, and technical gear like activewear. Custom Heat transfers like Supacolour and DTF are priced on the size of the print (100mm x 100mm, A5, A4, A3 etc) and are full colour.
To see our decoration comparison table, click here.
Can I get a sample before I place my order?
We offer physical pre-production samples for all made-to-order products (Bespoke merch) or a photo to approve before bulk production. For custom screen print, embroidery or heat transfer, we don't usually offer pre-production samples due to the high costs and time involved to set the job up, print it, and break it down again. For orders over 100 units, we can send a pre-production photo at the time of bulk production for your approval. We can also send a photo of a sample embroidery stitch-out to you to approve before bulk production begins.
Do you offer eco-friendly printing options?
Yes—we’re proud to use Magna Colours water-based inks for all our screen printing as opposed to the industry standard plastisol inks (thermoplastic). We also work with GOTS-certified garments and ethically produced apparel. Our heat transfers are also printed with water-based inks. Sustainability isn’t a buzzword for us—it’s core to how we operate.
Can I brand the same design across different garments and garment colours?
Yes, there are ways to decorate the same design across multiple garment types without resetting the volume pricing. Below are scenarios when this can and cannot be achieved:
When it's possible: - When the design is the same decoration type throughout the run (screen print, embroidery, or heat press) - When the placement is the same throughout the run (left/right chest, sleeve, centre back etc) - When the garment type is similar, e.g all adult tops (t-shirts, hoodies, crews, singlets) When it is not possible: - When the decoration type changes - When the decoration placement changes - When the garment type changes, e.g t-shirt > jacket or adults t-shirt > kids t-shirt (and print doesn't fit)
If your design meets the above criteria, then you can combine the garments to reach the different volume pricing tiers. See an example below You have a large front 2 colour screen print that you want to print on crewneck sweaters and t-shirts. You can order 25 t-shirts and 25 crewneck sweaters to reach the 50 - 99 volume price tier. Consideration: When combining t-shirts and hoodies within an order, you need to remember the print heigh on the front of a hoodie is limited due to the kangaroo pocket and usually cannot be any higher than 250mm. Garment colours: You can choose different garment colours within the above rules also. You can have up to 6 different variants within the same design, any further variants will incur a surcharge of $15 per variant to cover handling of this. For example this could be 3 t-shirt colours and 3 hoodies colours or 6 different hoodie colours.
How do I match my brand colours?
We match brand colours using the Pantone Solid Coated system. This ensures consistency across all our printing and embroidery processes. If you don’t know your exact Pantone colour, our team can colour match your artwork as closely as possible.
Here’s how we handle colour matching in each production method:
Screen Printing: We use a Magna Colours mixing system to accurately match Pantone Coated colours. Every mix is compared under specialist lighting to ensure a true match. We can also create specialty inks like metallics, fluorescents, or puff effects.
Embroidery: Our embroidery threads are matched using the Madeira thread system, aligned as closely as possible to your Pantone Coated reference. We keep your thread colours on file for future orders. If needed, we can send you a photo or a sew-out sample so you can check the colour against your brand guidelines.
Heat Press: For Supacolour transfers, we use Pantone Coated references for colour matching. DTF (Direct-to-Film) transfers are printed in CMYK, so there may be slight colour differences compared to Pantone Coated.
Important note: We only match to the Pantone Coated system, not Pantone Uncoated. The two systems look different, so always supply Pantone Coated references for the most accurate results.
How do I care for printed or embroidered garments?
Looking after your custom clothing properly will keep it looking fresh for longer. Whether your garment has a screen print, embroidery, or a heat transfer design, here are our top care tips:
General garment care (all decoration types)
Wash cold, inside out – this helps protect prints, threads, and fabric.
Use a gentle cycle and avoid harsh detergents.
Air dry where possible. If you use a dryer, stick to a low heat setting.
Avoid ironing directly on prints, embroidery, or transfers.
Caring for Screen Printed garments
Our water-based screen prints (made in Dunedin, NZ) are soft to wear but need a little TLC:
Don’t bleach or use strong stain removers on the print.
Wash with similar colours to prevent transfer.
Prints may soften slightly over time — that’s the nature of water-based inks.
Caring for Embroidered garments
Embroidery is durable but can snag if not handled carefully:
Avoid over-washing heavy embroidered items like caps or jackets.
Turn garments inside out before washing.
If threads ever lift, don’t pull them — trim gently with scissors.
Caring for Heat Transfer garments (Supacolour, DTF, vinyl)
Heat press decorations are strong but need cooler care:
Wash cold and inside out to prevent peeling or cracking.
Don’t tumble dry on high heat — it weakens the adhesive.
Avoid ironing directly on the transfer; use a cloth barrier if needed.
Why this matters
Following these steps will make your custom screen printed t-shirts, embroidered polos, or heat transfer hoodies last longer, keep your brand looking sharp, and reduce the need for replacements — better for you and for the planet.
Can I change the colours within my design?
Yes — you can change colours within the same design across screen printing, embroidery, and heat transfers. For example, you might order 50 custom printed t-shirts where half are black tees with a white screen print, and the other half are white tees with a black print. As long as the design itself stays the same, we can swap ink or thread colours for a small fee.
This is a great way to keep your brand colours consistent while giving your merch some variety, without having to create an entirely new setup.
See the table below for a full breakdown of when and how colour changes are possible, and the costs for each decoration type.
Decoration Type
Volume Tier
Notes
Cost
Screen Print
24 - 49
Not available
N/A
Screen Print
50 - 99
1 ink colour change per design
$45 + gst ink colour change per design (e.g front + back = $90 + gst
Screen Print
100 +
3 ink colour changes per design
$45 + gst ink colour change per design (e.g front + back = $90 + gst
Embroidery
24 - 49
1 thread colour changes per design
$25 + gst per thread colour change (no charge for black and white change)
Embroidery
50 - 99
3 thread colour changes per design
$20 + gst per thread colour change (no charge for black and white change)
Embroidery
100 +
6 thread colour changes per design
$15 + gst per thread colour change (no charge for black and white change)
Heat Press - Supacolour
N/A
We can’t change colours with Supacolour, if you do want to change artwork colours then the volume tier resets and it is classed as a different design.
N/A
Heat Press - DTF
24 +
We can offer different coloured designs without any limitations and added costs as custom DTF transfers are created in a one off process.
$0
Important to know:
We only charge for colour changes, not for black-and-white swaps in embroidery.
Supacolour transfers can’t be changed once printed — a new design setup would be required.
Sometimes artwork changes (e.g. altering fine details like the colour of an eye in an illustration) are more than just a colour swap. In that case, it’s treated as a new design and charged separately.
Is there a discount for larger orders?
Yes — we offer volume discounts on bulk orders. The bigger your order, the lower the price per unit. This is because setup time and production costs are spread across more garments, and we pass those savings directly on to you.
Whether you’re ordering custom screen printed t-shirts, embroidered uniforms, or branded tote bags, bulk ordering is the best way to get the most value for your merch.
Our standard price breaks
Most products fall into the following price tiers:
12–23 units (embroidery on outerwear only)
24–49 units (minimum 50 for tote bags and tea towels)
50–99 units
100–249 units
250–499 units
500–999 units
1000–2499 units
2500+ units
Important to know
Discounts are applied per design. If your design changes, the volume tier resets.
You can mix different garment styles or colourways within the same design — we’ll combine the total units into one pricing tier.
For example: if you order 60 custom hoodies and 40 matching t-shirts with the same design, you’ll be quoted at the 100+ unit price tier.
What happens if there is an issue with my order?
We work hard to make sure every order leaves our Dunedin print shop on time and exactly as approved. That said, mistakes can sometimes happen in custom printing or embroidery. If there’s ever an issue with your order, here’s what to do:
What to do if something’s not right
Contact your account manager within 7 working days of receiving your order.
Send us photos of the issue or a clear description — this helps us resolve it faster.
We’ll arrange a courier collection so the order can be returned to us for inspection.
How we resolve issues
Once we’ve reviewed your order:
If the products can still be used, we may offer a discount — this helps avoid sending items to landfill.
If the order can’t be used, we’ll look to replace it at no extra cost.
We also review our processes to make sure the same issue doesn’t happen again.
Our commitment to you
We want you to feel confident when ordering custom screen printing, embroidery, or heat press merch in New Zealand. If something goes wrong, we’ll make it right.
Can I supply my own garments?
In most cases, we don’t allow customers to supply their own garments for screen printing, embroidery, or heat press decoration. Here’s why:
Why we recommend using our garments
Better pricing – We work directly with trusted suppliers and can often get the same brands you’re looking for at a discounted price. We then pass those savings on to you.
Peace of mind – From time to time, a garment might get damaged during production. If we supply the garments, we can replace them quickly at our cost instead of you having to source a replacement.
Quality assurance – Before adding any decoration, we rigorously test garments to ensure prints wash well, embroidery sits correctly, and heat transfers adhere properly. With supplied garments we haven’t tested, we can’t guarantee the final product will meet our high standards.
What this means for you
By ordering through us, you get:
Access to a wide range of trusted brands in New Zealand
Confidence that your custom printed or embroidered merch will meet our quality standards
Fewer risks, faster turnarounds, and better overall value
Kids/Adults print sizes
Yes — absolutely! We can print the same design across kids and adult garments so your branding, event merch, or family t-shirts stay consistent. As long as the placement, artwork size, and colours are the same, we can include both kids and adults in the same order.
What to consider
Decoration size matters – The artwork needs to work across both adult and children’s garments.
Screen printing setup – Our screen print machines use adult platens (the flat plates garments sit on while being printed). Because of this, the smallest kids’ size we can screen print is a kids size 8.
Fit and proportion – We’ll always double-check that your design scales well so it looks just as good on a child’s tee as it does on an adult hoodie.
Other decoration options
If you need smaller kids’ sizes (under 8 years old), we can often recommend embroidery or heat press decoration instead of screen printing. These methods work well across a wider size range.
No. of colours (emb/HP/SP)
Screen Printing
We can screen print up to 10 colours on both light and dark garments using our premium water-based inks. The number of colours you choose affects the price per unit — more colours means more setup, so the cost per garment goes up.
Want gradients, fades, or shading? We can create those effects using halftones, which is a smart way to reduce the number of colours in your design without losing impact.
Garment Type
Max Colours
Ink Type
Notes
Light Garments (100% Cotton)
Up to 10 colours
HB MagnaColours® (Low solids water-based)
Soft, breathable prints
Dark Garments (Non-Dischargeable)
Up to 4 colours (if white in artwork)
Aquaflex MagnaColours® (High solids)
High opacity required for dark fabrics
Up to 5 colours (if no white in artwork)
Dark Garments (with Polyester)
Up to 4 colours
Aquaflex MagnaColours® + blocker base
Blocker base prevents dye bleed
Dischargeable Dark Garments
Up to 8 colours
MagnaColours® LO (Discharge ink)
Soft-hand feel, ink replaces fabric colour — suitable for 100% cotton
CMYK Process (White Tees Only)
4 colours (Cyan, Magenta, Yellow, Black)
HB MagnaColours®
Best for photographic or full-colour designs
Tea Towels (White/Natural)
Up to 5 colours
HB or LO MagnaColours® (Low solids)
Soft, detailed prints on cotton or linen blend tea towels
Embroidery
On our Tajima embroidery machines we can embroider up to 12 thread colours per design. Unlike screen printing, the number of colours doesn’t change the price. Instead, embroidery costs are based on the stitch count — so larger, more detailed designs cost more than smaller logos.
We stock a wide range of Madeira threads, meaning we can closely match to your brand colours and keep consistency across repeat orders.
Heat Press
Both Supacolour transfers and DTF (Direct to Film) are full-colour digital methods. That means you can print as many colours as you like — no limits, no added costs per colour. Instead, pricing is based on the size of your artwork, making it ideal for detailed or multi-colour designs.
Whether you’re after a simple one-colour screen printed tee in Auckland, a detailed 12-colour embroidered hoodie in Dunedin, or a full-colour DTF transfer for events across New Zealand, we can help.
When do I have to pay for my order?
For new customers who are not on account with Print Room, we require 100% payment upfront once the proof is approved before we start the order.
For Custom or Made-to-Order goods (Bespoke Merch), we require a 50% deposit to begin production and the remaining 50% on delivery.
We also offer credit terms of the 20th of the month following for approved account customers. If you’d like to apply for an account with us, please click here.
What ordering methods do you offer?
What different ordering methods do you offer?
At Print Room, our goal is simple: make ordering custom merch in New Zealand as easy and stress-free as possible. Whether you’re a school ordering leavers’ gear, a not-for-profit running a fundraiser, or a corporate team reordering uniforms, we’ve got an ordering method that fits.
Here are the three main ways you can order with us:
1. Pre-Order Store
Our free pre-order stores are one of the easiest and most popular ways to sell custom merch.
No upfront costs. You don’t have to pay for stock before selling.
No leftover merch. We only produce what’s ordered.
We create an online store, upload your chosen products (once proofs are approved), and give you a link to share.
People order directly through our website, choosing their size, colour, and even adding personalisation like names or initials.
Stores usually stay open for 2 weeks. After that, we close the store, produce the garments, ship them either individually or in bulk, and pay you the profits.
This option is ideal for fundraisers, school leavers gear, charities, sports clubs, and events. We can also add a donation feature to support your cause.
2. Spreadsheet Orders
If an online pre-order store isn’t the right fit, a Google Spreadsheet order form is another straightforward option.
We set up a formatted spreadsheet for you.
You share it with your team, club, or customers.
They fill in their garment sizes, colours, quantities, and any personalisation details.
Once complete, we create proofs, confirm your order, and send the invoice.
This works well for businesses, sports teams, schools, or small groups who want a simple way to capture orders in one place.
3. myPR Ordering Portal
For businesses that order regularly, we’ve built myPR, our own online ordering portal and dashboard.
Designed for franchises, corporate businesses, and SMEs who want to take the admin out of ordering uniforms and merch.
We can pre-print and hold stock for you in our warehouse so your team can order whenever they need it.
Or we can set up a custom catalogue of your approved products for bulk ordering.
The order dashboard lets you track live order status, check job progress, and view your order history in one place.
myPR is the best option if you want streamlined ordering, order history, tracking, and less admin around company merch.
Which method is best for me?
Fundraising, leavers gear, or events: Pre-Order Store
One-off group order: Spreadsheet
Ongoing uniforms or repeat merch orders: myPR
Where is Print Room based?
Print Room’s production facility is based in Ōtepoti, Dunedin, where our team handles all screen printing, embroidery, and heat transfer decoration. While we’re proudly Dunedin-owned, we work with clients all across New Zealand.
We offer free nationwide shipping on custom merch orders, with a standard delivery timeframe of 7 to 10 working days. If you need your order faster, we also provide a rush service.
Whether you’re in Auckland, Wellington, Christchurch, Invercargill, or anywhere in between, we can supply high-quality custom merchandise delivered directly to your door.
Do you decorate in-house?
Yes. All of our decoration is done in-house at our Dunedin facility, which means we have complete control over quality, turnaround, and consistency. We’re proud to be recognised as one of New Zealand’s leading custom merchandise companies.
Screen Printing Our screen printing is award winning, using only water-based inks for a soft feel and sustainable finish. We’ve won more than 24 gold medals at the national Pride in Print awards. With two automated screen printing machines, we can produce up to 5,000 impressions per day, making us one of the most capable print shops in New Zealand.
Embroidery Our embroidery department runs on three state-of-the-art Tajima machines with 20 embroidery heads in total. We can handle everything from small runs to large-scale uniform orders with precision stitching and colour accuracy.
Heat Press We operate six heat press machines, giving us the flexibility to decorate garments, caps, tote bags, and even custom neck tags. We specialise in Supacolour transfers and direct-to-film (DTF) printing, which are ideal for vibrant, full-colour designs.
Finishing Services Our finishing department takes merch to the next level with relabelling, custom woven pips, embroidered patches, woven patches, and chenille patches.
Laser Engraving We also run an in-house laser engraver for custom products like drink bottles, coffee cups, pens, and wooden merchandise, giving you more ways to create unique branded items.
By handling every step in-house, from decoration to finishing, Print Room can ensure your screen printing, embroidery, and heat transfer projects are delivered on time and to the highest standard, whether you’re in Auckland, Wellington, Christchurch, or anywhere in New Zealand.
What are the maximum screen printing, embroidery, or heatpress areas?
What are the maximum print and embroidery decoration sizes you offer?
The maximum decoration area depends on the decoration method you choose. Below are our size limits for screen printing, embroidery, and heat press transfers.
Screen Printing
Standard print: 340mm wide x 400mm high
Oversized print: 340mm wide x 470mm high
Tote bags and kids garments: 300mm wide x 300mm high
Sleeves and legs: 85mm wide x 470mm high
Embroidery and Appliqué
Garments: 240mm wide x 300mm high
Socks: 45mm wide x 45mm high
Caps (front): 160mm wide x 70mm high
Caps (side): 60mm wide x 30mm high
Heat Press (DTF and Supacolour Transfers)
Maximum size: 360mm wide x 470mm high
These maximum decoration sizes cover the majority of projects we produce in-house at our Dunedin facility. If you’re not sure what decoration method will best suit your design, our team can recommend the right option for your artwork, garment type, and budget.
We work with clients across New Zealand, from Auckland and Wellington to Christchurch and Invercargill, delivering high-quality screen printing, embroidery, and heat transfer on everything from uniforms to promotional merchandise.
What brands do you offer?
We’re proud to supply some of the best apparel and merchandise brands available in New Zealand and internationally. From everyday basics through to premium activewear, durable workwear, uniforms, headwear, and promotional products, we can source the right garments for your project.
Here’s a list of the brands we commonly supply and decorate:
AS Colour – premium blanks for screen printing and embroidery
Cloke – high-quality fleece and outerwear
Stanley/Stella – sustainable organic cotton apparel
Earth Positive – eco-friendly apparel made with renewable energy
Gildan – reliable basics at scale
Uflex – solid headwear
Richardson – premium caps
Biz Collection – corporate and team uniforms
Syzmik – tough workwear designed for NZ conditions
Bisley – professional uniforms and workwear
Rab – technical outdoor gear
Under Armour – performance activewear
Swanndri – iconic New Zealand outdoor wear
Stoney Creek – hunting and rural gear
Flexfit – classic fitted and snapback caps
This wide range means we can recommend the right brand depending on your needs, whether you’re after school leavers gear, corporate uniforms, promotional merchandise, or custom headwear.
Water-Based Screen Printing Inks
What are water-based inks?
For custom screen printing, the minimum order is 24 units (50 for tote bags, 100 for tea towels). For custom embroidery, it’s 12 for outerwear and 24 for everything else. If you're after something bespoke and made offshore, MOQs vary—headwear starts from 50 units, custom socks and tea towels from 100+. Let us know what you’re after and we’ll guide you through. For custom heat transfers, we have a minimum of 24 units (50 for tote bags).
Are water-based inks eco-friendly?
The standard turnaround is 7–10 working days from proof sign-off and payment. Do you need it quicker? We offer a rush service for in-stock items (black & white AS Colour Staple & Maple tees, Print Room tote bags & tea towels) which can be with you in as little as 3 working days. Offshore made-to-order has longer lead times—typically 4–6 weeks by air or 7–10 weeks by sea but your account manager will confirm this upon enquiry.
Do water-based inks feel softer than plastisol?
For custom screen print & custom embroidery, ideally, a vector file (like AI, EPS, or PDF with editable outlines). That ensures your artwork prints sharp and clean. We also accept Photoshop files (ideally that are separated in layers), ensuring the gile is 300 DPI and the size you want it printed or larger. For custom embroidery any file format is fine but a vector us helpful if you have it on hand. If you're not sure what you've got, flick it through—we’re happy to check. If you don not have the correct artwork we can redraw the artwork for $30 - $100 + gst. Once the artwork redraw has been completed, you will own the file to use in future.
Are water based inks as durable as plastisol prints?
There are lots of considerations to consider when choosing the decoration type for your garment and we have outlined below the benefits of each decoration type to help you with your decision. Our team can also advise on what they think is best for your job. Screen printing (including puff and high-density) is great for larger runs and bold, ideal for tees, hoodies, tea towels and tote bags. Screen printing is great for larger prints; we price it based on the number of colours in your artwork.
Embroidery and puff embroidery give a premium, long-lasting finish that works well on caps, polos, and outerwear. We can embroider up to 12 colours and we price custom embroidery based on the number of stitches in your design; therefore, the larger your design, the more the cost will be.
Heat press and silicone transfers are ideal for sharp detail, high colour, fast turnaround, and technical gear like activewear. Custom Heat transfers like Supacolour and DTF are priced on the size of the print (100mm x 100mm, A5, A4, A3 etc) and are full colour.
To see our decoration comparison table, click here.
Can you match Pantone colours with water based inks?
We offer physical pre-production samples for all made-to-order products (Bespoke merch) or a photo to approve before bulk production. For custom screen print, embroidery or heat transfer, we don't usually offer pre-production samples due to the high costs and time involved to set the job up, print it, and break it down again. For orders over 100 units, we can send a pre-production photo at the time of bulk production for your approval. We can also send a photo of a sample embroidery stitch-out to you to approve before bulk production begins.
Do water-based inks work on dark garments?
Yes—we’re proud to use Magna Colours water-based inks for all our screen printing as opposed to the industry standard plastisol inks (thermoplastic). We also work with GOTS-certified garments and ethically produced apparel. Our heat transfers are also printed with water-based inks. Sustainability isn’t a buzzword for us—it’s core to how we operate.
How do I care for garments printed with water-based inks?
There are lots of considerations to consider when choosing the decoration type for your garment and we have outlined below the benefits of each decoration type to help you with your decision. Our team can also advise on what they think is best for your job. Screen printing (including puff and high-density) is great for larger runs and bold, ideal for tees, hoodies, tea towels and tote bags. Screen printing is great for larger prints; we price it based on the number of colours in your artwork.
Embroidery and puff embroidery give a premium, long-lasting finish that works well on caps, polos, and outerwear. We can embroider up to 12 colours and we price custom embroidery based on the number of stitches in your design; therefore, the larger your design, the more the cost will be.
Heat press and silicone transfers are ideal for sharp detail, high colour, fast turnaround, and technical gear like activewear. Custom Heat transfers like Supacolour and DTF are priced on the size of the print (100mm x 100mm, A5, A4, A3 etc) and are full colour.
To see our decoration comparison table, click here.
Is there anything water-based ink doesn't work well on?
We offer physical pre-production samples for all made-to-order products (Bespoke merch) or a photo to approve before bulk production. For custom screen print, embroidery or heat transfer, we don't usually offer pre-production samples due to the high costs and time involved to set the job up, print it, and break it down again. For orders over 100 units, we can send a pre-production photo at the time of bulk production for your approval. We can also send a photo of a sample embroidery stitch-out to you to approve before bulk production begins.
What are the main differences between waterbased and plastisol inks?
Yes—we’re proud to use Magna Colours water-based inks for all our screen printing as opposed to the industry standard plastisol inks (thermoplastic). We also work with GOTS-certified garments and ethically produced apparel. Our heat transfers are also printed with water-based inks. Sustainability isn’t a buzzword for us—it’s core to how we operate.
Can I get a sample before I place a full order?
We can send you a blank sample or a printed/embroidered pre-production sample depending on what you're ordering. It's especially helpful for custom offshore production, where sampling is a key step. For orders over 100 units we can send you a photo strikeoff for you to approve just prior to us starting bulk production. We can also do this with heat transfers and embroidery if needed. If you require sampling for photoshoots etc, this can be done but we charge by the hour as a lot of the time is involved in the set up and can be quite expensive.
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