Order update

We keep you informed at every stage of your order. Here’s how updates work depending on the type of order you’ve placed:

Bulk orders and made-to-order

• Your in-hand date is listed on the proof you approved before production began. A copy of this proof is sent to your inbox via our signing software, DocuSign.

• If you can’t find your proof, or you’d like to check if your order can be delivered sooner or shipped to a different address, simply email your account manager and they’ll confirm the details for you.

Pre-orders

• If you’ve purchased from one of our online pre-order stores, you can check the status of your order by contacting our team and quoting your web order number (which begins with PR followed by a number).

• Pre-order stores typically stay open for 2–4 weeks. Once closed, orders are decorated and fulfilled within 2–3 weeks.

• You’ll receive an update with an estimated delivery date as soon as the store closes.

• You will recieve an email with tracking details as to where your order is and when it will arrive you.

If you need assistance at any point, you can contact us here.