# Order update

We keep you informed at every stage of your order. Here’s how updates work depending on the type of order you’ve placed:

**Bulk orders and made-to-order**

* Your **in-hand date** is listed on the proof you approved before production began. A copy of this proof is sent to your inbox via our signing software, DocuSign.
* If you can’t find your proof, or you’d like to check if your order can be delivered sooner or shipped to a different address, simply email your **account manager** and they’ll confirm the details for you.

**Pre-orders**

* If you’ve purchased from one of our **online pre-order stores**, you can check the status of your order by contacting our team and quoting your web order number (which begins with **PR** followed by a number).
* Pre-order stores typically stay open for **2–4 weeks**. Once closed, orders are decorated and fulfilled within **2–3 weeks**.
* You’ll receive an update with an **estimated delivery date** as soon as the store closes.
* You will recieve an email with tracking details as to where your order is and when it will arrive you.

If you need assistance at any point, you can [contact us here](https://www.theprintroom.nz/pages/general-quote).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.theprintroom.nz/logistics/order-update.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.