# Print Room Resource Hub Welcome to the Print Room Resource Hub. It's your one-stop destination for everything you need to work with us. Here you’ll find helpful guides, artwork setup tips, order checklists, FAQs, garment info, and more. Whether you’re placing your first order or managing a national merch rollout, this hub is designed to make the process smooth, clear, and efficient. We’re here to help bring your ideas to life — better, faster and sustainably. # FAQ ### General FAQ's
What’s your minimum order quantity for custom screen printing, embroidery & heat transfers? For custom screen printing, the minimum order is **24 units** (50 for tote bags, 100 for tea towels). For custom embroidery, it’s **12 for outerwear** and **24 for everything else**. If you're after something bespoke and made offshore, MOQs vary—**headwear starts from 50 units**, **custom socks and tea towels from 100+**. Let us know what you’re after and we’ll guide you through. For custom heat transfers, we have a minimum of **24 units** (50 for tote bags).
How long will my order take? The standard turnaround is 7**–10 working days** from proof sign-off and payment.\ Do you need it quicker? We offer a **rush service** for in-stock items (black & white AS Colour Staple & Maple tees, Print Room tote bags & tea towels) which can be with you in as little as **3 working days**. Offshore made-to-order has longer lead times—typically **4–6 weeks by air** or **7–10 weeks by sea** but your account manager will confirm this upon enquiry.
What type of file do I need to supply my design/artwork in? For custom screen print & custom embroidery, ideally, a **vector file** (like AI, EPS, or PDF with editable outlines). That ensures your artwork prints are sharp and clean. We also accept Photoshop files (ideally that are separated in layers), ensuring the gile is 300 DPI and the size you want it printed or larger. For custom embroidery, any file format is fine, but a vector is helpful if you have it on hand.\ If you're not sure what you've got, flick it through—we’re happy to check. If you don not have the correct artwork we can redraw the artwork for $30 - $100 + gst. Once the artwork redraw has been completed, you will own the file to use in future.
Should I choose custom embroidery or custom screenprint/heat press for my design? There are lots of considerations to consider when choosing the decoration type for your garment and we have outlined below the benefits of each decoration type to help you with your decision. Our team can also advise on what they think is best for your job. \ \ **Screen printing** (including puff and high-density) is great for larger runs and bold, ideal for tees, hoodies, tea towels and tote bags. Screen printing is great for larger prints; we price it based on the number of colours in your artwork. **Embroidery** and **puff embroidery** give a premium, long-lasting finish that works well on caps, polos, and outerwear. We can embroider up to 12 colours and we price custom embroidery based on the number of stitches in your design; therefore, the larger your design, the more the cost will be. **Heat press and silicone transfers** are ideal for sharp detail, high colour, fast turnaround, and technical gear like activewear. Custom Heat transfers like Supacolour and DTF are priced on the size of the print (100mm x 100mm, A5, A4, A3 etc) and are full colour. To see our decoration comparison table, [click here.](/the-order-process/decoration-comparison-table)
Can I get a sample before I place my order? We offer physical pre-production samples for all made-to-order products ([Bespoke merch](/production-capabilities/custom-made-merch)) or a photo to approve before bulk production. For custom screen print, embroidery or heat transfer, we don't usually offer pre-production samples due to the high costs and time involved to set the job up, print it, and break it down again. \ \ For orders **over 100 units**, we can send a **pre-production photo** at the time of bulk production for your approval. We can also send a photo of a sample embroidery stitch-out to you to approve before bulk production begins.
Do you offer eco-friendly printing options? Yes—we’re proud to use **Magna Colours water-based inks** for all our screen printing as opposed to the industry standard plastisol inks (thermoplastic). We also work with **GOTS-certified garments** and **ethically produced apparel**. Our heat transfers are also printed with water-based inks. Sustainability isn’t a buzzword for us—it’s core to how we operate.
Can I brand the same design across different garments and garment colours? Yes, there are ways to decorate the same design across multiple garment types without resetting the volume pricing. Below are scenarios when this can and cannot be achieved: **When it's possible:**\ \- When the design is the same decoration type throughout the run (screen print, embroidery, or heat press)\ \- When the placement is the same throughout the run (left/right chest, sleeve, centre back etc)\ \- When the garment type is similar, e.g all adult tops (t-shirts, hoodies, crews, singlets) \ \ **When it is not possible:**\ \- When the decoration type changes \ \- When the decoration placement changes \ \- When the garment type changes, e.g t-shirt > jacket or adults t-shirt > kids t-shirt (and print doesn't fit) If your design meets the above criteria, then you can combine the garments to reach the different volume pricing tiers. See an example below \ \ You have a large front 2 colour screen print that you want to print on crewneck sweaters and t-shirts. You can order 25 t-shirts and 25 crewneck sweaters to reach the 50 - 99 volume price tier. \ \ **Consideration:** When combining t-shirts and hoodies within an order, you need to remember the print heigh on the front of a hoodie is limited due to the kangaroo pocket and usually cannot be any higher than 250mm.\ \ **Garment colours:** You can choose different garment colours within the above rules also. \ \ You can have up to 6 different variants within the same design, any further variants will incur a surcharge of $15 per variant to cover handling of this. For example this could be 3 t-shirt colours and 3 hoodies colours or 6 different hoodie colours.
How do I match my brand colours? We match brand colours using the **Pantone Solid Coated system**. This ensures consistency across all our printing and embroidery processes. If you don’t know your exact Pantone colour, our team can colour match your artwork as closely as possible. Here’s how we handle colour matching in each production method: * **Screen Printing:**\ We use a **Magna Colours mixing system** to accurately match Pantone Coated colours. Every mix is compared under specialist lighting to ensure a true match. We can also create **specialty inks** like metallics, fluorescents, or puff effects. * **Embroidery:**\ Our embroidery threads are matched using the **Madeira thread system**, aligned as closely as possible to your Pantone Coated reference. We keep your thread colours on file for future orders. If needed, we can send you a photo or a **sew-out sample** so you can check the colour against your brand guidelines. * **Heat Press:**\ For **Supacolour transfers**, we use Pantone Coated references for colour matching. **DTF (Direct-to-Film) transfers** are printed in CMYK, so there may be slight colour differences compared to Pantone Coated. **Important note:** We only match to the **Pantone Coated system**, not Pantone Uncoated. The two systems look different, so always supply Pantone Coated references for the most accurate results.
How do I care for printed or embroidered garments? Looking after your custom clothing properly will keep it looking fresh for longer. Whether your garment has a **screen print, embroidery, or a heat transfer design**, here are our top care tips: #### General garment care (all decoration types) * Wash **cold, inside out** – this helps protect prints, threads, and fabric. * Use a **gentle cycle** and avoid harsh detergents. * **Air dry** where possible. If you use a dryer, stick to a low heat setting. * Avoid ironing directly on prints, embroidery, or transfers. \ Caring for **Screen Printed garments** Our **water-based screen prints** (made in Dunedin, NZ) are soft to wear but need a little TLC: * Don’t bleach or use strong stain removers on the print. * Wash with similar colours to prevent transfer. * Prints may soften slightly over time — that’s the nature of water-based inks. #### Caring for **Embroidered garments** Embroidery is durable but can snag if not handled carefully: * Avoid over-washing heavy embroidered items like caps or jackets. * Turn garments inside out before washing. * If threads ever lift, don’t pull them — trim gently with scissors. #### Caring for **Heat Transfer garments** (Supacolour, DTF, vinyl) Heat press decorations are strong but need cooler care: * Wash cold and inside out to prevent peeling or cracking. * Don’t tumble dry on high heat — it weakens the adhesive. * Avoid ironing directly on the transfer; use a cloth barrier if needed. #### Why this matters Following these steps will make your **custom screen printed t-shirts, embroidered polos, or heat transfer hoodies** last longer, keep your **brand looking sharp**, and reduce the need for replacements — better for you and for the planet.
Can I change the colours within my design? Yes — you can change colours within the same design across **screen printing, embroidery, and heat transfers**. For example, you might order 50 custom printed t-shirts where half are black tees with a white screen print, and the other half are white tees with a black print. As long as the design itself stays the same, we can swap ink or thread colours for a small fee. This is a great way to keep your **brand colours consistent** while giving your merch some variety, without having to create an entirely new setup. See the table below for a full breakdown of when and how colour changes are possible, and the costs for each decoration type.
Decoration Type Volume TierNotesCost
Screen Print24 - 49Not availableN/A
Screen Print50 - 991 ink colour change per design$45 + gst ink colour change per design (e.g front + back = $90 + gst
Screen Print100 +3 ink colour changes per design $45 + gst ink colour change per design (e.g front + back = $90 + gst
Embroidery 24 - 491 thread colour changes per design$25 + gst per thread colour change (no charge for black and white change)
Embroidery 50 - 993 thread colour changes per design$20 + gst per thread colour change (no charge for black and white change)
Embroidery 100 + 6 thread colour changes per design$15 + gst per thread colour change (no charge for black and white change)
Heat Press - SupacolourN/AWe can’t change colours with Supacolour, if you do want to change artwork colours then the volume tier resets and it is classed as a different design. N/A
Heat Press - DTF24 +We can offer different coloured designs without any limitations and added costs as custom DTF transfers are created in a one off process.$0
**Important to know:** * We only charge for colour changes, not for black-and-white swaps in embroidery. * Supacolour transfers can’t be changed once printed — a new design setup would be required. * Sometimes artwork changes (e.g. altering fine details like the colour of an eye in an illustration) are more than just a colour swap. In that case, it’s treated as a **new design** and charged separately.
Is there a discount for larger orders? Yes — we offer **volume discounts** on bulk orders. The bigger your order, the lower the price per unit. This is because setup time and production costs are spread across more garments, and we pass those savings directly on to you. Whether you’re ordering **custom screen printed t-shirts, embroidered uniforms, or branded tote bags**, bulk ordering is the best way to get the most value for your merch. #### Our standard price breaks Most products fall into the following price tiers: * **12–23 units** (embroidery on outerwear only) * **24–49 units** (minimum 50 for tote bags and tea towels) * **50–99 units** * **100–249 units** * **250–499 units** * **500–999 units** * **1000–2499 units** * **2500+ units** #### Important to know * Discounts are applied **per design**. If your design changes, the volume tier resets. * You can mix **different garment styles or colourways** within the same design — we’ll combine the total units into one pricing tier. * For example: if you order 60 custom hoodies and 40 matching t-shirts with the same design, you’ll be quoted at the **100+ unit price tier**.
What happens if there is an issue with my order? We work hard to make sure every order leaves our Dunedin print shop on time and exactly as approved. That said, mistakes can sometimes happen in custom printing or embroidery. If there’s ever an issue with your order, here’s what to do: #### What to do if something’s not right * **Contact your account manager within 7 working days** of receiving your order. * **Send us photos** of the issue or a clear description — this helps us resolve it faster. * We’ll arrange a **courier collection** so the order can be returned to us for inspection. #### How we resolve issues Once we’ve reviewed your order: * If the products can still be used, we may offer a **discount** — this helps avoid sending items to landfill. * If the order can’t be used, we’ll look to **replace it at no extra cost**. * We also review our processes to make sure the same issue doesn’t happen again. #### Our commitment to you We want you to feel confident when ordering **custom screen printing, embroidery, or heat press merch in New Zealand**. If something goes wrong, we’ll make it right.
Can I supply my own garments? In most cases, we don’t allow customers to supply their own garments for **screen printing, embroidery, or heat press decoration**. Here’s why: #### Why we recommend using our garments 1. **Better pricing** – We work directly with trusted suppliers and can often get the same brands you’re looking for at a discounted price. We then pass those savings on to you. 2. **Peace of mind** – From time to time, a garment might get damaged during production. If we supply the garments, we can replace them quickly at our cost instead of you having to source a replacement. 3. **Quality assurance** – Before adding any decoration, we rigorously test garments to ensure prints wash well, embroidery sits correctly, and heat transfers adhere properly. With supplied garments we haven’t tested, we can’t guarantee the final product will meet our high standards. #### What this means for you By ordering through us, you get: * Access to a **wide range of trusted brands** in New Zealand * Confidence that your **custom printed or embroidered merch** will meet our quality standards * Fewer risks, faster turnarounds, and better overall value
Kids/Adults print sizes Yes — absolutely! We can print the **same design across kids and adult garments** so your branding, event merch, or family t-shirts stay consistent. As long as the **placement, artwork size, and colours** are the same, we can include both kids and adults in the same order. #### What to consider * **Decoration size matters** – The artwork needs to work across both adult and children’s garments. * **Screen printing setup** – Our screen print machines use adult platens (the flat plates garments sit on while being printed). Because of this, the smallest kids’ size we can screen print is a **kids size 8**. * **Fit and proportion** – We’ll always double-check that your design scales well so it looks just as good on a child’s tee as it does on an adult hoodie. #### Other decoration options If you need **smaller kids’ sizes (under 8 years old)**, we can often recommend **embroidery or heat press decoration** instead of screen printing. These methods work well across a wider size range.
No. of colours (emb/HP/SP) Screen Printing We can screen print up to **10 colours** on both light and dark garments using our premium **water-based inks**. The number of colours you choose affects the price per unit — more colours means more setup, so the cost per garment goes up. Want gradients, fades, or shading? We can create those effects using **halftones**, which is a smart way to reduce the number of colours in your design without losing impact. | **Garment Type** | **Max Colours** | **Ink Type** | **Notes** | | ------------------------------------- | -------------------------------------------- | ----------------------------------------- | --------------------------------------------------------------------- | | **Light Garments (100% Cotton)** | Up to **10 colours** | HB MagnaColours® (Low solids water-based) | Soft, breathable prints | | **Dark Garments (Non-Dischargeable)** | Up to **4 colours** (if white in artwork) | Aquaflex MagnaColours® (High solids) | High opacity required for dark fabrics | | | Up to **5 colours** (if no white in artwork) | | | | **Dark Garments (with Polyester)** | Up to **4 colours** | Aquaflex MagnaColours® + blocker base | Blocker base prevents dye bleed | | **Dischargeable Dark Garments** | Up to **8 colours** | MagnaColours® LO (Discharge ink) | Soft-hand feel, ink replaces fabric colour — suitable for 100% cotton | | **CMYK Process (White Tees Only)** | **4 colours** (Cyan, Magenta, Yellow, Black) | HB MagnaColours® | Best for photographic or full-colour designs | | **Tea Towels (White/Natural)** | Up to **5 colours** | HB or LO MagnaColours® (Low solids) | Soft, detailed prints on cotton or linen blend tea towels | #### Embroidery On our Tajima embroidery machines we can embroider up to **12 thread colours per design**. Unlike screen printing, the number of colours doesn’t change the price. Instead, embroidery costs are based on the **stitch count** — so larger, more detailed designs cost more than smaller logos. We stock a wide range of **Madeira threads**, meaning we can closely match to your brand colours and keep consistency across repeat orders. #### Heat Press Both **Supacolour transfers** and **DTF (Direct to Film)** are full-colour digital methods. That means you can print **as many colours as you like** — no limits, no added costs per colour. Instead, pricing is based on the **size of your artwork**, making it ideal for detailed or multi-colour designs. Whether you’re after a simple one-colour **screen printed tee in Auckland**, a detailed **12-colour embroidered hoodie in Dunedin**, or a **full-colour DTF transfer for events across New Zealand**, we can help.
When do I have to pay for my order? For new customers who are not on account with Print Room, we require **100% payment upfront once the proof is approved** before we start the order. For **Custom or Made-to-Order goods (Bespoke Merch)**, we require a **50% deposit to begin production** and the remaining **50% on delivery**. We also offer **credit terms of the 20th of the month following** for approved account customers. If you’d like to apply for an account with us, please [click here.](https://www.theprintroom.nz/pages/general-quote)
What ordering methods do you offer? ### What different ordering methods do you offer? At Print Room, our goal is simple: make ordering **custom merch in New Zealand** as easy and stress-free as possible. Whether you’re a school ordering leavers’ gear, a not-for-profit running a fundraiser, or a corporate team reordering uniforms, we’ve got an ordering method that fits. Here are the three main ways you can order with us: #### 1. Pre-Order Store Our **free pre-order stores** are one of the easiest and most popular ways to sell custom merch. * No upfront costs. You don’t have to pay for stock before selling. * No leftover merch. We only produce what’s ordered. * We create an online store, upload your chosen products (once proofs are approved), and give you a link to share. * People order directly through our website, choosing their size, colour, and even adding personalisation like names or initials. * Stores usually stay open for 2 weeks. After that, we close the store, produce the garments, ship them either individually or in bulk, and pay you the profits. This option is ideal for fundraisers, school leavers gear, charities, sports clubs, and events. We can also add a donation feature to support your cause. #### 2. Spreadsheet Orders If an online pre-order store isn’t the right fit, a **Google Spreadsheet order form** is another straightforward option. * We set up a formatted spreadsheet for you. * You share it with your team, club, or customers. * They fill in their garment sizes, colours, quantities, and any personalisation details. * Once complete, we create proofs, confirm your order, and send the invoice. This works well for businesses, sports teams, schools, or small groups who want a simple way to capture orders in one place. #### 3. myPR Ordering Portal For businesses that order regularly, we’ve built **myPR**, our own online ordering portal and dashboard. * Designed for franchises, corporate businesses, and SMEs who want to take the admin out of ordering uniforms and merch. * We can pre-print and hold stock for you in our warehouse so your team can order whenever they need it. * Or we can set up a custom catalogue of your approved products for bulk ordering. * The order dashboard lets you track live order status, check job progress, and view your order history in one place. myPR is the best option if you want streamlined ordering, order history, tracking, and less admin around company merch. #### Which method is best for me? * Fundraising, leavers gear, or events: Pre-Order Store * One-off group order: Spreadsheet * Ongoing uniforms or repeat merch orders: myPR
Where is Print Room based? Print Room’s production facility is based in Ōtepoti, Dunedin, where our team handles all screen printing, embroidery, and heat transfer decoration. While we’re proudly Dunedin-owned, we work with clients all across New Zealand. We offer free nationwide shipping on custom merch orders, with a standard delivery timeframe of 7 to 10 working days. If you need your order faster, we also provide a rush service. Whether you’re in Auckland, Wellington, Christchurch, Invercargill, or anywhere in between, we can supply high-quality custom merchandise delivered directly to your door.
Do you decorate in-house? Yes. All of our decoration is done in-house at our Dunedin facility, which means we have complete control over quality, turnaround, and consistency. We’re proud to be recognised as one of New Zealand’s leading custom merchandise companies. **Screen Printing**\ Our screen printing is award winning, using only water-based inks for a soft feel and sustainable finish. We’ve won more than 24 gold medals at the national Pride in Print awards. With two automated screen printing machines, we can produce up to 5,000 impressions per day, making us one of the most capable print shops in New Zealand. **Embroidery**\ Our embroidery department runs on three state-of-the-art Tajima machines with 20 embroidery heads in total. We can handle everything from small runs to large-scale uniform orders with precision stitching and colour accuracy. **Heat Press**\ We operate six heat press machines, giving us the flexibility to decorate garments, caps, tote bags, and even custom neck tags. We specialise in Supacolour transfers and direct-to-film (DTF) printing, which are ideal for vibrant, full-colour designs. **Finishing Services**\ Our finishing department takes merch to the next level with relabelling, custom woven pips, embroidered patches, woven patches, and chenille patches. **Laser Engraving**\ We also run an in-house laser engraver for custom products like drink bottles, coffee cups, pens, and wooden merchandise, giving you more ways to create unique branded items. By handling every step in-house, from decoration to finishing, Print Room can ensure your screen printing, embroidery, and heat transfer projects are delivered on time and to the highest standard, whether you’re in Auckland, Wellington, Christchurch, or anywhere in New Zealand.
What are the maximum screen printing, embroidery, or heatpress areas? ### What are the maximum print and embroidery decoration sizes you offer? The maximum decoration area depends on the decoration method you choose. Below are our size limits for screen printing, embroidery, and heat press transfers. **Screen Printing** * Standard print: 340mm wide x 400mm high * Oversized print: 340mm wide x 470mm high * Tote bags and kids garments: 300mm wide x 300mm high * Sleeves and legs: 85mm wide x 470mm high **Embroidery and Appliqué** * Garments: 240mm wide x 300mm high * Socks: 45mm wide x 45mm high * Caps (front): 160mm wide x 70mm high * Caps (side): 60mm wide x 30mm high **Heat Press (DTF and Supacolour Transfers)** * Maximum size: 360mm wide x 470mm high These maximum decoration sizes cover the majority of projects we produce in-house at our Dunedin facility. If you’re not sure what decoration method will best suit your design, our team can recommend the right option for your artwork, garment type, and budget. We work with clients across New Zealand, from Auckland and Wellington to Christchurch and Invercargill, delivering high-quality screen printing, embroidery, and heat transfer on everything from uniforms to promotional merchandise.
What brands do you offer? We’re proud to supply some of the best apparel and merchandise brands available in New Zealand and internationally. From everyday basics through to premium activewear, durable workwear, uniforms, headwear, and promotional products, we can source the right garments for your project. Here’s a list of the brands we commonly supply and decorate: * **AS Colour** – premium blanks for screen printing and embroidery * **Cloke** – high-quality fleece and outerwear * **Stanley/Stella** – sustainable organic cotton apparel * **Earth Positive** – eco-friendly apparel made with renewable energy * **Gildan** – reliable basics at scale * **Uflex** – solid headwear * **Richardson** – premium caps * **Biz Collection** – corporate and team uniforms * **Syzmik** – tough workwear designed for NZ conditions * **Bisley** – professional uniforms and workwear * **Rab** – technical outdoor gear * **Under Armour** – performance activewear * **Swanndri** – iconic New Zealand outdoor wear * **Stoney Creek** – hunting and rural gear * **Flexfit** – classic fitted and snapback caps This wide range means we can recommend the right brand depending on your needs, whether you’re after **school leavers gear, corporate uniforms, promotional merchandise, or custom headwear**.
Do you offer wholesale pricing?
### Water-Based Screen Printing Inks
What are water-based inks?
Are water-based inks eco-friendly?
Do water-based inks feel softer than plastisol?
Are water based inks as durable as plastisol prints?
Can you match Pantone colours with water based inks?
Do water-based inks work on dark garments?
Why don't more companies in the industry offer waterbased inks?
How do I care for garments printed with water-based inks?
Is there anything water-based ink doesn't work well on?
What are the main differences between waterbased and plastisol inks?
Why don't more companies in the industry offer waterbased inks?
Can I get a sample before I place a full order? We can send you a **blank sample** or a **printed/embroidered pre-production sample** depending on what you're ordering. It's especially helpful for custom offshore production, where sampling is a key step. For orders over **100 units** we can send you a photo strikeoff for you to approve just prior to us starting bulk production. We can also do this with heat transfers and embroidery if needed. If you require sampling for photoshoots etc, this can be done but we charge by the hour as a lot of the time is involved in the set up and can be quite expensive.
# The Order Process {% stepper %} {% step %} ### Initial Enquiry You get in touch with us — via our [website](https://www.theprintroom.nz), [email](mail:hello@theprint-room.co.nz), [phone](call:+6434259694), or by submitting a [quote form](https://www.theprintroom.nz/pages/general-quote). You can supply a brief so we can offer a range of merch ideas that might be suitable. *Tip:* The more detail you include (quantity, garments, artwork, deadline), the faster we can get started. {% endstep %} {% step %} ### Quote Provided Our team reviews your brief and sends you a tailored quote based on your print method, product choices, and quantity. We will also provide alternative product & decoration options that we feel best suit your job. {% endstep %} {% step %} ### Order Confirmation Once you’re happy with the quote: * You confirm the order * We provide a scaled mockup * You send us the order specifics (garment colours, sizes, quantities, artwork details) * We can provide physical samples if required {% endstep %} {% step %} ### Artwork Proofing We create a digital proof showing your artwork placement, size, and colours on your chosen product. As well as the product type, sizes, quantities and when you require the job delivered. * You receive a digital proof to sign & return or you can request changes * Invoice is sent for cash customers * Once the invoice is paid & the proof is signed, your job will get underway {% endstep %} {% step %} ### Production Once your proof is approved and payment is confirmed, your job moves into production. This may include: * Bespoke Merch (physical samples for approval are optional) * Screen printing * Embroidery * Heat transfers * Relabelling & Finishing * Or a mix! Standard turnaround: 5–10 working days, rush options available (extra charges may apply). {% endstep %} {% step %} ### Quality Check & Dispatch Every order is checked by our production and dispatch team before leaving our facility. You'll receive: * A dispatch confirmation * Courier tracking details {% endstep %} {% step %} ### Delivery Your branded goods are on their way! NZ delivery: * 1–3 working days (non-rural) * 3–5 working days (rural) We also ship internationally on request. {% endstep %} {% step %} ### Post-Order Support We’re here for any follow-up needs: * Reorders * Feedback * New merch ideas {% endstep %} {% endstepper %} # Design & Artwork Getting your design and artwork right is the first step in producing high-quality custom merchandise. At Print Room, we make the process simple by helping you prepare artwork files correctly and connecting you with talented designers if you need support. #### Artwork file requirements For the best results with **screen printing, embroidery, and heat transfers**, we recommend supplying a **vector file** such as **AI, EPS, or PDF with editable outlines**. Vector artwork ensures sharp, clean printing at any size. We can also work with **high-resolution Photoshop files** (minimum **300 DPI** at actual print size or larger), ideally with separated layers. For **embroidery**, we can usually accept most file types (JPEG, PNG, PDF, etc.), though a vector file will give the cleanest result. If your artwork isn’t production-ready, our team can redraw it for you at a cost of **$30–$100 + GST**. Once complete, you’ll own the file for future use with Print Room or any other project. #### Design support Don’t have artwork yet? We partner with a range of talented **illustrators and graphic designers** who specialise in merchandise design. Share your **brief** with us, and we’ll connect you with the designer best suited to your style and project. #### Why this matters Supplying the correct artwork file saves time, ensures your design looks its best across garments, and keeps colours consistent with your brand. Whether you’re ordering **screen printed T-shirts in Auckland, embroidered uniforms in Wellington, or heat pressed tote bags in Dunedin**, our team will guide you through the artwork process. # Decoration Type(s) At Print Room, we offer a full range of in-house decoration methods to suit different garments, designs, and budgets. Each method has its strengths, and our team can help you choose the best option for your project. #### [Screen printing](/production-capabilities/screen-printing) * **What it is:** Ink is pushed through a mesh screen to create bold, durable prints. We use only **water-based inks** for a soft, breathable feel and a more sustainable finish. * **Best for:** T-shirts, hoodies, tote bags, tea towels, and large artwork areas. * **Why choose it:** Cost-effective for larger runs, sharp and vibrant results, and the option for specialty inks (metallic, puff, glow-in-the-dark). * **Limitations:** Price increases with the number of colours; minimum order of 24 garments. #### [Embroidery](/production-capabilities/embroidery) * **What it is:** Your design is stitched directly into the garment using our Tajima embroidery machines. We can embroider up to **12 thread colours** per design. * **Best for:** Caps, polos, jackets, fleece, uniforms, and outerwear. * **Why choose it:** Premium, long-lasting finish that adds texture and dimension. Options include puff embroidery, appliqué, and woven patches. * **Limitations:** Small text or highly detailed designs may not stitch well; minimum order of 12 units for outerwear and 24 for other garments. #### [Heat press transfers](/production-capabilities/heat-transfer) * **What it is:** Designs are printed onto transfer sheets and then heat-pressed onto garments. At Print Room we offer several types: * **Supacolour** – Full-colour, vibrant transfers with soft feel. * **DTF (Direct-to-Film)** – Great for gradients, photos, and fine detail. * **Vinyl** – Ideal for names, numbers, and one-off personalisation. * **Specialty options** – Puff vinyl, silicone high build, and press-on patches. * **Best for:** Technical fabrics, activewear, short runs, or detailed multi-colour artwork. * **Why choose it:** Unlimited colours, sharp detail, and fast turnaround. * **Limitations:** Not as cost-effective for very large bulk runs compared to screen printing. #### Finishing services Beyond decoration, we can add retail-ready finishing touches, including: * **Relabelling** (woven or printed neck tags) * **Custom woven pips and labels** * **Sewn patches (embroidered, woven, or chenille)** * **Laser engraving** on products like drink bottles, pens, and wood items # Decoration Comparison Table ### Choosing the Right Decoration Method Not all decoration methods are created equal — each technique has its strengths depending on your artwork, garment type, and budget. The table above is designed to help you quickly compare the most popular methods we offer at Print Room NZ. **Here’s a quick breakdown:** * **Screen printing** (including puff and high-density) is great for larger runs and bold, flat designs — ideal for tees, hoodies, and tote bags. * **Embroidery** and **puff embroidery** give a premium, long-lasting finish that works well on caps, polos, and outerwear. * **Appliqué** is perfect for larger text and heavyweight garments, giving a varsity-style layered effect. * **Heat press and silicone transfers** are ideal for sharp detail, fast turnaround, and technical gear like activewear. * **Patches** (embroidered, woven, PVC) are great for branding on caps, jackets, and bags — and work well when sewn or heat-pressed on. * **CAD cut vinyl** is your go-to for personalising individual items like names and numbers — with no minimums required. ### Decoration Method Comparison Table | **Method** | **Best For** | **Min Qty** | **Artwork Style** | **Key Features** | | ----------------------- | --------------------------------------------- | ----------- | ------------------------------------------------ | ------------------------------------------------------------------------ | | **Screenprint** | Tees, totes, hoodies, tea towels crew necks | 24+ | Bold logos, illustrations, multi-colour art | Crisp, long-lasting print; soft with water-based inks | | **Puff Screenprint** | Streetwear, minimal designs, small highlights | 24+ | Simple logos or outlines | Ink puffs up when cured; raised, textured finish | | **High Density Print** | Premium merch, text or logos that need depth | 24+ | Simple shapes, bold lines | Sharp, elevated rubbery print with a sculpted feel | | **Embroidery** | Polos, caps, jackets, fleece, beanies | 12–24+ | Logos, text 4mm or higher, vector-style graphics | Durable and textured; ideal for workwear and premium garments | | **Appliqué** | Heavy garments, varsity/collegiate styles | 12+ | Large text or numbers | Layered fabric stitched onto garments; bold, textured look | | **Puff Embroidery** | Caps, hoodies, outerwear | 12+ | Thick block text or bold logos | 3D-raised embroidery using foam underlay | | **Heat Press Transfer** | Sportswear, event merch, name personalisation | 24+ | Detailed or photographic artwork | Vivid colour, fast turnaround, great for gradients and low-quantity runs | | **Silicone Transfer** | Activewear, high-performance gear | 50+ | Modern logos or minimal branding | Flexible, high-build soft-touch transfer; water and sweat resistant | | **Embroidered Patch** | Outerwear, hats, backpacks | 50+ | Detailed logos with solid colours | High durability; stitched directly or heat pressed/sewn onto garments | | **Woven Patch** | Hats, uniforms, retro-inspired merch | 50+ | Fine detail and small text | Clean, flat finish; best for high-detail designs | | **PVC Patch** | Caps, jackets, workwear, outdoor gear | 100+ | Bold logos, simple icons | Waterproof, durable, and 3D; modern and rugged finish | | **CAD Cut Vinyl** | One-off names, numbers, small custom runs | 12+ | Block text or simple logos | Ideal for personalisation; no setup required; fast production | # Decoration Pricing Considerations Understanding what affects pricing can help you choose the best decoration method for your needs. Below is a breakdown of the key cost factors for each method we offer. #### **Screen Printing** **What affects the price:** * **Number of colours in your design** – Each colour requires a separate screen and setup. * **Print size and placement** – Larger prints or multiple print locations cost more. * **Garment colour and fabric** – Dark garments may need an underbase or blocker layer. * **Order quantity** – Larger runs reduce the cost per unit through economies of scale. #### **Embroidery** **What affects the price:** * **Stitch count** – More stitches = more thread, time, and cost. * **Design complexity** – Intricate logos require more setup and stitching time. * **Garment type and location** – Heavier fabrics or tricky placements can increase the cost. * **Order quantity** – Like screen printing, bulk orders lower the per-unit price. #### **Heat Transfer (e.g. Supacolour, DTF)** **What affects the price:** * **Size of the transfer** – Common sizes include 100x100mm, A6, A5, A4. Larger = higher cost. * **Number of placements** – Printing on front *and* back? Each placement adds to the cost. * **Order quantity** – More garments = better pricing per unit. ### Decoration Price Considerations Table | **Cost Factor** | **Screen Printing** | **Embroidery** | **Heat Transfer** (Supacolour/DTF) | | ----------------------------- | ------------------------------------------------------ | -------------------------------------------------------------- | -------------------------------------------------------------- | | **Design Complexity** | Higher cost for more colours | Higher cost for more stitches and fine detail | Flat rate based on size – detail doesn’t affect price | | **Number of Colours** | Each colour = separate screen (adds to setup cost) | N/A – pricing based on stitch count, not colour | Unlimited colours included at no extra cost | | **Artwork Size** | Larger print = more ink and higher cost | Larger embroidery = more stitches = higher cost | Larger transfer = higher cost (A6, A5, A4 tiers) | | **Garment Colour/Type** | Dark garments may need an underbase or blocker | Some fabrics (like heavy jackets) may require specialist setup | No major impact, though some fabrics may require pre-treatment | | **Print/Decoration Location** | Extra placements (e.g. sleeve + chest) = higher cost | Unusual locations (e.g. collar, cap side) may cost more | Each placement adds to total cost | | **Order Quantity** | Larger orders reduce per-unit cost significantly | Bulk orders lower cost per unit | Better pricing at higher volumes | | **Setup Costs** | Moderate–High (due to screen creation per colour) | Moderate (based on stitch file digitisation) | Low (main cost is per-transfer) | | **Best For** | Mid-large runs of garments with limited colour changes | Durable branding on caps, polos, outerwear | Detailed, full-colour logos or small runs with fast turnaround | # Garment Selection We’re proud to supply some of the best apparel brands in New Zealand and internationally, giving you access to everything from **premium blanks** through to **eco-certified organic garments**. Whether you’re after sustainable T-shirts, durable hoodies, workwear, or uniforms, we’ll recommend the brand that best suits your project, budget, and values. #### Our top sellers **AS Colour** * Known for premium-quality blanks with excellent consistency and fit. * A favourite for **screen printing and embroidery** thanks to their smooth fabric and reliable sizing. * Wide range of T-shirts, hoodies, caps, and accessories available. * Ethically produced garments, with ongoing commitments to sustainability. **Earth Positive** * 100% organic cotton, **GOTS-certified**, and produced using **renewable energy**. * Popular with brands looking for eco-friendly merch without compromising on quality. * Soft feel and long-lasting finish — perfect for sustainable screen printing. **Stanley/Stella** * Leading sustainable apparel brand from Europe. * Uses organic and recycled fabrics across a wide range of **fashion-forward blanks**. * Highly regarded for their premium finish and commitment to ethical manufacturing. #### Other brands we work with Alongside our top sellers, we also supply: * **Cloke** – fleece and outerwear built for New Zealand conditions. * **Gildan** – cost-effective basics for large volume orders. * **Biz Collection** – uniforms and corporate apparel. * **Syzmik & Bisley** – tough, durable workwear. * **Richardson, Flexfit & Uflex** – headwear and caps. * **Swanndri & Stoney Creek** – iconic NZ outdoor and rural wear. * **Rab & Under Armour** – performance activewear and technical gear. #### Why choose through us? By ordering through Print Room, you’ll get: * Access to the **widest range of trusted blank brands** in New Zealand. * Expert advice on which garments are best for **screen printing, embroidery, or heat press decoration**. * Sustainable options that align with your brand values. * The confidence of knowing every garment has been **tested for quality and decoration suitability**. # Finishes The right finishing touches can transform your custom merch from bulk-printed garments into **retail-ready products**. At Print Room, we offer a wide range of in-house finishing options to give your apparel a polished, professional look. #### Neck tag printing * Screen printed or heat pressed tags inside the collar. * Great for replacing manufacturer labels with your own branding. * Can include logos, sizing, and care instructions. #### Neck tag labels * Custom woven or printed labels sewn into the neckline. * Premium option for brands who want a **long-lasting retail finish**. * Labels can include branding, care details, and fabric information. #### Woven pips & hem labels * Small woven tags that can be sewn onto hems, sleeves, or pockets. * Popular in **streetwear, fashion, and premium apparel**. * Adds subtle, high-quality branding. #### Hang tags * Custom swing tags attached to garments for a retail-ready look. * Available in a range of card stocks, finishes, and shapes. * Can include your logo, product info, or campaign messaging. #### Tea towel wraps * Printed belly-band wraps designed to hold folded tea towels together. * Perfect for **gift-ready packaging** or retail sales. #### Folding & bagging * Each garment folded neatly and placed into a polybag. * Ideal for retail stock, online orders, or event distribution. * Can include size stickers or custom packaging if required. #### Barcoding & labelling * We can apply **barcodes, size stickers, or custom SKU labels** to your garments or packaging. * Ensures smooth stock management and retail distribution. #### Why finishing matters Adding finishing services helps: * Strengthen your brand identity. * Make your products **retail or e-commerce ready**. * Add value to your merchandise and create a premium unboxing experience. # Minimum order quantities This explains why we have minumum order quantities (MOQ). We get asked a lot about why we have minimum order quantities (MOQs). The short answer: it comes down to setup time, cost, and the machinery we use. Our equipment is designed for professional, large-volume runs, which means it takes the same amount of work to set up for 5 items as it does for 50. By setting minimums, we keep your cost per item down while making sure our team can deliver consistent, high-quality results. Here’s a breakdown of our minimums: * **Screen printing**: 24 units minimum (50 units for tote bags, 100 units for tea towels) * **Embroidery**: 12 units for outerwear, 24 units for everything else * **Heat transfers**: 24 units minimum (50 units for tote bags) * **Offshore bespoke manufacturing**: MOQs vary depending on the product – headwear starts from 50 units, while custom socks are 100 and tea towels start from250+ #### MOQs for Bespoke Custom Made Merch Each product type has its own MOQ for offshore manufacturing: * **Caps** – 50 units * **Socks** – 100 pairs (MOQ varies depending on specs) * **Tea towels (fully custom)** – 250 units * **Tote bags** – 500 units * **Pins** – 100 units * **Patches** – 100 units * **Playing Cards** - 300 units (packs) * **Woven pips/tags** – 250 units If you’re not sure what category your order falls into, [just reach out](https://www.theprintroom.nz/pages/general-quote). We’ll walk you through the options and help find the best fit for your project. # Garment Care A little love goes a long way Each decoration method is designed to last, but a lill bit of love will help maintain colour, shape and detail over time. #### Washing * cold wash only * turn garment inside out before washing to protect prints and embroidery * wash with similar colours using a mild detergent * avoid bleach and harsh stain removers * do not soak #### Drying * line dry in shade for best result * avoid tumble drying where possible, as heat can shorten the life of prints and transfers * keep garments out of prolonged direct sunlight while drying #### Ironing * do not iron directly over prints or Supacolour transfers * iron inside out on a low heat setting if needed * embroidery can be lightly ironed from the reverse side **A note on decoration** Screen printing, heat transfers and embroidery are physical processes. Slight variations in texture or finish are normal and part of what makes decorated garments unique. Following these care instructions will help keep your garment looking sharp for years to come.
# Custom Made Merch ### Bespoke merch: custom made-to-order From concept to completion, we help you build **fully customised products from the ground up**. Our bespoke merch service is ideal if you want something truly unique — beyond standard blanks and stock options. With in-house design support and trusted offshore supply-chain partnerships, we bring your boldest ideas to life while making sure every product meets our high standards for **quality, sustainability, and consistency**. *** #### The process **1. Share your vision**\ Tell us what you’d like to create — whether it’s a cap, tote bag, socks, tea towel, or something completely new. Our team will guide you through options for **materials, finishes, and packaging** to get your idea ready for production. **2. Approve your proof**\ We create a detailed proof covering design, fabric selection, Pantone colours, finishes, and packaging. You’ll know exactly what you’re getting with **no hidden costs**. **3. Production & fulfilment**\ Once approved, we manage everything: **sampling, bulk manufacturing, shipping, and fulfilment**. Your order will be delivered on time and retail-ready. *** #### Minimum order quantities (MOQs) Each product type has its own MOQ for offshore manufacturing: * **Caps** – 50 units * **Socks** – 100 pairs (MOQ varies depending on specs) * **Tea towels (fully custom)** – 250 units * **Tote bags** – 500 units * **Pins** – 100 units * **Patches** – 100 units * **Playing Cards** - 300 units (packs) * **Woven pips/tags** – 250 units *** #### Sampling options * **Photo sample** – provided at no extra charge. * **Physical sample** – available for a small courier fee (recommended for accuracy). * **Free physical sample** – provided for orders over 500 units before bulk production. *** #### Lead times Lead times vary depending on the product and freight option: * **Air freight** – approx. **4–8 weeks** (including production). * **Sea freight** – approx. **8–13 weeks** (including production and shipping). *** #### Product categories we produce We can custom manufacture a wide range of products, including: * Headwear (caps, beanies, visors, bucket hats) * Tote bags and reusable bags * Socks (crew, sports, or branded lifestyle socks) * Tea towels (custom-woven or printed) * Uniforms and apparel (tees, hoodies, outerwear, sublimated garments) * Drinkware (bottles, mugs, cups) * Accessories (pins, patches, woven labels, pips, neck tags) *** #### Sustainability and ethical sourcing Every factory we work with is **vetted for international accreditations** covering ethical manufacturing and raw material sourcing. Wherever possible, we recommend using **organic cotton, recycled fibres, hemp, or other eco-certified fabrics**. This forms part of our wider commitment to sustainability alongside our **use of water-based inks, tree planting programme, and B Corp certification journey**. *** #### Why choose bespoke merch with Print Room? * **Creative freedom** – Build your product from scratch with full control over design, colour, fabrics, and finishes. * **Design support** – Work with our in-house designers or trusted illustrators. * **Consistent quality** – We maintain brand consistency by using approved inks, threads, and finishes across every production. * **Global supply chain** – Trusted offshore partners in China, India, and beyond. * **Scalable production** – From small runs to thousands of units. * **Eco-conscious options** – Access to responsibly sourced and certified materials. # Screen Printing # Screen Printing Capabilities We use high-quality water-based inks from MagnaColours® to create vibrant, long-lasting prints. Here's what we can print depending on the type and colour of your garment: #### Light Garments (100% Cotton) * **Up to 10 colours** * Printed using soft, breathable low solids ink (HB MagnaColours®) #### Dark Garments (Non-Dischargeable Fabrics like heavy cotton or blends) * **Up to 4 colours** (if your design includes white) * **Up to 5 colours** (if your design does not include white) * Printed using Aquaflex high solids ink (MagnaColours®) #### Dark Garments with Polyester (or poly blends) * **Up to 4 colours** * A special blocker base is used to prevent dye migration * Printed using Aquaflex high solids ink (MagnaColours®) #### Dischargeable Dark Garments (100% cotton and suitable for discharge) * **Up to 8 colours** * Printed using MagnaColour® LO discharge ink, which replaces the shirt colour with your design for a soft feel #### CMYK Process Printing (Photographic-style prints) * **Only available on white t-shirts** * Uses 4 colours: Cyan, Magenta, Yellow, and Black to create full-colour imagery #### Tea Towels (White or Natural) * **Up to 5 colours** * Printed using either HB or LO low-solids water-based ink (MagnaColours®) | **Garment Type** | **Max Colours** | **Ink Type** | **Notes** | | ------------------------------------- | -------------------------------------------- | ----------------------------------------- | --------------------------------------------------------------------- | | **Light Garments (100% Cotton)** | Up to **10 colours** | HB MagnaColours® (Low solids water-based) | Soft, breathable prints | | **Dark Garments (Non-Dischargeable)** | Up to **4 colours** (if white in artwork) | Aquaflex MagnaColours® (High solids) | High opacity required for dark fabrics | | | Up to **5 colours** (if no white in artwork) | | | | **Dark Garments (with Polyester)** | Up to **4 colours** | Aquaflex MagnaColours® + blocker base | Blocker base prevents dye bleed | | **Dischargeable Dark Garments** | Up to **8 colours** | MagnaColours® LO (Discharge ink) | Soft-hand feel, ink replaces fabric colour — suitable for 100% cotton | | **CMYK Process (White Tees Only)** | **4 colours** (Cyan, Magenta, Yellow, Black) | HB MagnaColours® | Best for photographic or full-colour designs | | **Tea Towels (White/Natural)** | Up to **5 colours** | HB or LO MagnaColours® (Low solids) | Soft, detailed prints on cotton or linen blend tea towels | Maximum Screenprint size\ Standard: 340mm W x 400m H\ Oversized: 340mm W x 470mm H\ Sleeves: 85mm W x 400mm High\ Totes & kids: 300mm W x 300mm H # CMYK vs Spot Colour Simulation When it comes to printing full-colour or photographic artwork, there are two advanced screen printing methods we use at Print Room NZ: **CMYK** and **Spot Colour Simulation**. Here's how they differ — and when we recommend each. *** #### CMYK Printing (Process Printing) **What it is:**\ CMYK stands for **Cyan, Magenta, Yellow**, and **Black** (Key). These four transparent inks are printed in tiny overlapping dots to create the illusion of full-colour images — similar to how your home or office printer works. **Best for:** * White t-shirts only * Photographic or detailed artwork with smooth gradients * Designs with lots of colours but no bright whites or bold solids **Limitations:** * Can only be printed on white garments (the inks are transparent) * Colours may look slightly muted compared to spot colours * Not suitable for bold or flat graphic-style artwork *** #### Spot Colour Simulation (Simulated Process) **What it is:**\ Instead of using just 4 inks, simulated process uses **custom-mixed spot colours** to closely match the design. These are printed in specific layers to build up complex images, including gradients, bright colours, and dark fabric compatibility. **Best for:** * Dark or coloured garments * Artwork that includes both photographic detail *and* bold graphics * Bright whites, neons, metallics, or high-impact prints **Limitations:** * Requires more screens (usually 6–10+), so more complex to set up * Best suited to vector artwork or high-res separated files *** #### Side-by-Side Comparison | Feature | **CMYK Printing** | **Spot Colour Simulation** | | -------------------------------- | -------------------------------------- | ------------------------------------------------ | | **Ink Colours Used** | 4 (Cyan, Magenta, Yellow, Black) | 6–10+ spot colours, mixed to match design | | **Garment Colour Compatibility** | Only on white garments | Works on light and dark garments | | **Colour Accuracy** | Good, but slightly muted | Excellent – bright whites and strong colours | | **Best For** | Photos, smooth gradients on white tees | Bold + detailed art, high colour accuracy | | **Setup Complexity** | Simpler setup | More screens and detailed separations required | | **Finish & Feel** | Soft and smooth | Soft but slightly heavier with more ink coverage | # Speciality Inks
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Fluro Ink/files/kRZcETMgMpOY3qm6q7UC
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*** ### **Puff Ink** Use Case: Subtle tonal branding, retro-style prints, or to create visual depth in designs. * Effect: Raised, 3D texture that expands when cured. * Look/Feel: Soft, spongy surface with height — tactile and dimensional. * How it works: A blowing agent in the ink expands under heat, creating a foamed appearance. ### **Metallic Ink** Use Case: Premium branding, fashion garments, or festival/event merch needing a luxe finish. * Effect: Shiny, reflective finish that mimics metals like silver, gold, or copper. * Look/Feel: Smooth and lustrous surface with a metallic sheen. * How it works: Contains finely milled metallic flakes suspended in the ink. ### **Florescent Ink** Use Case: Streetwear, safety gear, music merch, or anything needing high-impact colour. * Effect: Ultra-bright, high-visibility colours under daylight; glows intensely under UV light. * Look/Feel: Smooth print with vivid pop colours (e.g. neon pink, green, orange). * How it works: Uses fluorescent pigments that reflect more light than conventional inks. ### **Glow in the dark Ink** Use Case: Halloween drops, kidswear, night-time events, or novelty merch. * Effect: Charges under light, then emits a soft greenish glow in darkness. * Look/Feel: Matte or slightly chalky under regular light; glows visibly when lights go out. * How it works: Phosphorescent pigments absorb light and release it slowly over time. ### **Glitter ink (Bling)** Use Case: Statement branding, performance merch, or playful/festival wear. * Effect: Sparkly, reflective finish with a noticeable shimmer. * Look/Feel: Textured surface from embedded glitter particles. * How it works: Clear or pigmented ink base holds glitter flakes in place on the garment. ### **Colourshift Inks** Use Case: Tech-inspired designs, high-end streetwear, or eye-catching prints with a futuristic edge. * Effect: Changes colour when viewed from different angles or lighting. * Look/Feel: Smooth, often glossy finish with iridescent or chameleon-like properties. * How it works: Contains interference pigments that reflect different wavelengths of light. ### **Cracking Inks** Use Case: Grunge or retro aesthetics, band merch, or worn-in fashion styles. * Effect: Intentionally aged, cracked texture that mimics vintage or worn-out prints. * Look/Feel: Rough, distressed surface with deliberate breaks or fissures in the print. * How it works: Ink is formulated to crack as it cures and after washing. ### **High-Density Inks** Use Case: Streetwear, logos you want to *pop*, bold text, or simple shapes with texture. * Effect: Raised, three-dimensional print that sits high off the fabric surface.. * Look/Feel: Crisp, rubbery finish with sharp edges and a sculpted look. * How it works: A thick ink layer is built up using a special high mesh stencil. The ink cures into a solid, elevated shape that’s both durable and tactile. ### **Foiling** Use Case: Fashion-forward merch, premium brand accents, metallic logos, or statement details. * Effect: Shiny, reflective metallic finish that catches the light and adds instant wow-factor. * Look/Feel: Smooth, foil-like surface with a luxe shimmer; available in gold, silver, copper, and more. * How it works: A clear adhesive is screen printed onto the garment, then a metallic foil sheet is heat-pressed on top. The foil bonds only where the adhesive was printed, leaving a crisp, shiny design. # Water-based Ink Properties When you order screen printing from Print Room NZ, we use **water-based inks** by default — and there’s a good reason why. #### What is Water-Based Ink? Water-based ink soaks into the fabric instead of sitting on top. It creates a soft, breathable print that feels like part of the garment — not a thick layer on top. It’s made using water as the main solvent, which means **no harsh chemicals, no plastic feel, and no cracked prints over time**. #### What is Plastisol Ink? Plastisol is a plastic-based ink that doesn’t soak into the fabric. Instead, it creates a thick coating on the surface. It’s easy for printers to use and lasts well — but it’s made with **PVC (polyvinyl chloride)** and requires chemical solvents to clean up. It’s still widely used in the industry, but it’s **less kind to the environment and harder on print staff**. *** * **Better for our team:** No exposure to harmful solvents or PVC * **Better for the planet:** No microplastics or toxic runoff * **Better for your merch:** Super soft, breathable, and long-lasting prints * **Better-looking results:** Crisp detail and matte finish that feels premium *** | Feature | **Water-Based Ink** | **Plastisol Ink** | | -------------------------- | ------------------------------------------ | ----------------------------------------------- | | **Feel on Garment** | Soft, barely noticeable | Thick, rubbery texture | | **Breathability** | High – ink absorbs into fabric | Low – ink sits on top of fabric | | **Durability** | Long-lasting, softens further with washing | Very durable, can crack over time | | **Environmental Impact** | Low – water clean-up, no microplastics | High – contains PVC, creates microplastic waste | | **Ink Composition** | Pigments + water-based binders | Plastisol (PVC + plasticisers) | | **Staff Health & Safety** | Safe – no harsh chemicals needed | Requires chemical solvents for clean-up | | **Detail & Finish** | Sharp, matte finish with fabric texture | Glossy, opaque finish with some thickness | | **Microplastics Released** | None | Estimated 1.5g per shirt | *** ### About MagnaColours® Inks At Print Room NZ, we exclusively use **MagnaColours® water-based inks** for all screen printing. These industry-leading inks are known for their **vibrant colour**, **soft feel**, and commitment to **sustainability** — making them better for your merch, our team, and the environment. *** Why We Use MagnaColours® **1. GOTS-Certified (Global Organic Textile Standard)**\ MagnaColours® inks are certified by GOTS, the world’s leading standard for organic textiles. This means the inks: * Contain no harmful chemicals or toxins * Are safe for both the environment and the wearer * Can be used on certified organic garments without compromising integrity **2. OEKO-TEX® Eco Passport Certified**\ This certification guarantees that the inks meet strict health and safety standards. They’re free from heavy metals, formaldehyde, and other harmful substances. **3. PVC-Free and Phthalate-Free**\ Unlike plastisol inks, MagnaColours® contain **no plastics** or plasticisers. That means: * No microplastics released during washing * No toxic runoff during production * Safer for the environment and waterways **4. Low Environmental Impact** * Water-based = low VOC (volatile organic compound) emissions * Clean-up with water — no harsh solvents needed * Better air quality and safer working conditions for our staff **5. Premium Print Results** * Soft, breathable finish — no plastic feel * Excellent colour brightness and durability * Compatible with [specialty inks](/production-capabilities/screen-printing/speciality-inks) like **discharge**, **puff**, **glow-in-the-dark**, and **high-density** *** Certifications Overview | Certification | What It Means | | -------------------------- | ---------------------------------------------------------------------------- | | **GOTS Certified** | Global gold standard for organic and sustainable textile printing | | **OEKO-TEX® Eco Passport** | Independent testing for harmful substances and chemicals | | **ZDHC Level 3** | Meets the highest level of the Zero Discharge of Hazardous Chemicals roadmap | | **Bluesign® Approved** | Produced with minimal impact on people and planet | # Embroidery ## Embroidery Parameters & Restrictions At The Print Room, we take pride in delivering high-quality embroidery while working within the technical constraints of our equipment and processes. This page outlines the key parameters, limitations, and best practices to help you prepare artwork for embroidery and plan your designs effectively. *** ### Maximum Embroidery Area * **Largest hoop size in-house:**\ **250mm x 440mm (25cm x 44cm)**\ This is the maximum physical area we can embroider on a garment in a single run. > Designs larger than this cannot be stitched in one piece and may need to be adjusted or split. * **Recommended maximums for common areas:** | Garment Area | Max Size | | -------------------- | ------------- | | Left Chest | 100mm x 100mm | | Right Chest | 100mm x 100mm | | Cap Front Panel | 55mm x 110mm | | Sleeve | 90mm x 90mm | | Back (shoulder area) | 250mm x 440mm | ### Embroidery File Requirements * **File types accepted:**\ DST, EMB, PES, or high-quality vector formats (AI, EPS, PDF) for digitizing. * **Digitizing required:**\ Every embroidery job requires a digitized file (a stitch-ready file). If you don’t have one, our team can convert your design for a fee. * **Maximum file size:**\ Designs must be under **2 MB** for machine compatibility. * **Color limits:**\ Up to **12 thread colors** per design. ### Redigitizing Policy If an existing embroidery file cannot be used as-is — for example, if the design needs to be significantly resized, modified to meet technical limitations, or corrected for quality issues — it must be redigitized. * Our team will review your file and advise if redigitizing is required. * A **redigitizing fee** will apply in these cases, which we will quote before proceeding. * Redigitizing ensures the best quality and prevents production errors. Please contact us if you’d like guidance on whether your file is suitable. ### Scaling & Detail Embroidery has physical thread limits — not every design can be reduced or enlarged without loss of quality. * **Minimum text height:** \~5mm (smaller text risks becoming illegible). * **Minimum line thickness:** \~1mm (thinner lines may not stitch properly). * Designs can generally be scaled up/down by **10–15%** from the original digitized size without redigitizing. Beyond that, we recommend redigitizing for best results. ### Design Placement Guidelines Different garments and areas have their own constraints. Below are common placement zones and notes: | Placement Area | Notes | | -------------------- | -------------------------------------------------------------------- | | **Left/Right Chest** | Standard position for logos and names. Keep within 100mm x 100mm. | | **Sleeve** | Suitable for small logos or text. Maximum 90mm x 90mm. | | **Back – Shoulder** | Large branding or team names fit here. Up to 250mm x 440mm. | | **Cap Front** | Curved surface — max height \~55mm, width \~110mm. | | **Other** | Contact us to discuss unusual placements — we’ll assess feasibility. | *** ### Best Practices * Keep designs bold, with clear lines and shapes. * Avoid tiny details, gradients, or very fine text. * Submit vector artwork where possible to speed up digitizing. * Plan ahead: complex jobs may take additional time. If you’re unsure whether your design will work, send it to our team — we’re happy to advise. # Heat Transfer Our heat press services are perfect for producing **vibrant, detail-rich prints** with **low minimums** and fast turnaround. Unlike screen printing, which is most cost-effective for larger runs, heat transfers allow for sharp, full-colour results even on smaller orders or technical fabrics. We run six professional heat press machines in our Dunedin facility, giving us the flexibility to decorate everything from **T-shirts and hoodies** to **tote bags, caps, and uniforms**. *** #### Heat press methods we offer **Supacolour transfers** * Industry-leading transfers with a **water-based base** for a soft feel and premium quality. * Ideal for full-colour, detailed designs, logos, and artwork. * Works well on garments, tote bags, and outerwear. **DTF (Direct-to-Film) transfers** * Perfect for designs with **gradients, fine detail, or photographic elements**. * Produces a flexible, soft print that works on a wide range of fabrics. **Vinyl CAD cut** * Best option for **names, numbers, and one-off customisation**. * Commonly used for sports teams, uniforms, and event apparel. **Heat pressed patches** * Embroidered, woven, or chenille patches can be heat pressed onto **caps, jackets, bags, and garments** for a retail-ready finish. **High build silicone transfers** * Raised, tactile decoration that adds dimension and a premium look. * Often used for **sportswear, outerwear, or streetwear brands**. *** #### Key details * **Minimum order quantity (MOQ):** 24 units (50 units for tote bags). * **Maximum print size:** 400mm wide x 500mm high. * **Turnaround time:** Standard **7 working days** from proof approval and payment. * **Placement flexibility:** Heat transfers can be applied to almost any part of a garment, excluding seams. *** #### Why choose heat press? * **Full colour with no limits** – pricing is based on print size, not colour count. * **Low minimums** – great for small orders, one-off items, or test runs. * **Sharp detail** – captures gradients, fine lines, and photographic effects. * **Fast turnaround** – quicker setup makes heat press ideal for tight deadlines. * **Versatile application** – works on cotton, polyester, blends, and technical fabrics. # Finishing Finishing is what takes your merch from printed garments to **retail-ready products**. At Print Room, we offer a full range of in-house finishing services so your custom screen printed, embroidered, or heat pressed products arrive ready to wear, sell, or distribute. These extras add value, strengthen your branding, and create a professional unboxing experience. #### Our finishing options include: * **Neck tag printing** – Replace manufacturer labels with custom printed tags that include your logo, size, and care instructions. * **Neck tag labels** – Woven or printed labels sewn into the neckline for a premium, retail-quality finish. * **Woven pips & hem labels** – Small branded tags sewn onto hems, sleeves, or pockets, popular in fashion and streetwear. * **Hang tags** – Custom swing tags with logos, pricing, or campaign info, available in a wide range of stocks and finishes. * **Tea towel wraps** – Printed belly-band wraps to package tea towels for retail or gifting. * **Folding & bagging** – Each garment folded neatly and packed into a polybag for retail presentation or online order fulfilment. * **Barcoding & labelling** – Barcodes, size stickers, or SKU labels applied for easy stock management and retail distribution. #### Why finishing matters * **Brand consistency** – Reinforces your identity across every detail of your merch. * **Retail-ready presentation** – Perfect for e-commerce, events, and retail shelves. * **Added value** – Professional packaging and labelling help position your products at a higher level. * **Customer experience** – A polished finish creates a better impression for your customers or supporters. # Folding & Bagging #### Folding We offer professional garment folding for a clean, retail-ready presentation. Perfect for ecommerce orders, in-store display, or uniform distribution. Folding helps garments arrive neat, organised, and ready to wear or sell. * **What it is:** Garments professionally folded to size, ready for retail or packaging. * **Best for:** Neat presentation, ecommerce, or retail delivery. * **MOQ:** No minimum * **Lead Time:** Same-day as packing (in-house) #### Bagging (Biodegradable Bags) Each garment can be individually packed in a **certified home-compostable bag**, offering a sustainable and polished finish. Ideal for online orders, retail packaging, or keeping items clean and sorted during shipping. No plastic, no waste — just smart, eco-friendly packaging. * **What it is:** Each garment is individually packed in a certified home-compostable bag. * **Best for:** Online retail orders or eco-conscious packaging. * **MOQ:** No minimum * **Lead Time:** In-house (standard same-day packing) # Woven neck & Pip tags #### **Woven Neck Tags** A high-quality, custom woven label sewn into the neck after the original tag is removed — a polished touch for retail-ready garments. * Custom woven label stitched into neck seam * Tag removal included * Ideal for streetwear, retail, and uniforms * MOQ: 100+ units * Lead time: 2–4 weeks from artwork approval #### **Screen Printed Neck Tags** Your branding and care info printed directly into the inside neck — soft, tag-free, and ideal for comfort-focused garments. * Printed directly onto the fabric (or applied via transfer) * Great for lightweight or minimal branding * Cost-effective and quick * MOQ: 100 units (stock inks) * Lead time: No extra time required (done in-house) #### **Woven Pip Tags** Small folded woven labels sewn into garment seams — subtle, durable branding that adds a retail finish. * Attached at bottom hem, sleeve, hood, or pocket seam * Great for adding brand recognition without large prints * Often used in lifestyle and fashion garments * MOQ: 100+ units * Lead time: 2–4 weeks from artwork approval #### **Cotton Printed Tags (1-Colour)** Minimalist, soft cotton tags printed with your logo or text — a natural-feel alternative to woven labels. * 1-colour screen print on cotton tape or label * Sewn into neck or side seam * Ideal for organic, handmade, or eco-conscious brands * MOQ: 100+ units * Lead time: 2–4 weeks #### **Care Labels (Neck or Hip)** Printed or woven labels that provide garment care instructions and legal info — a must for resale or uniforms. * Can be standard or custom-designed * Positioned in the neck or hip seam * Great for compliance or discreet brand info * MOQ: 100+ units (for custom) * Lead time: 2–4 weeks (for custom) # Pack Out & Swing Tags #### **Swing / Hang Tags** **Summary:**\ Custom branded tags attached to your garments for a professional retail finish. Perfect for storytelling, pricing, or care information. * Printed swing tags attached with cotton or plastic fasteners * Custom shapes, colours, and card stocks available * Great for brand messaging, garment info, or pricing * Often used for retail garments or launch collections * MOQ: 100+ units * Lead Time: 2–3 weeks (depending on style and finish) #### **Gift Boxing** **Summary:**\ Garments folded and packed in kraft or branded boxes for a premium unboxing experience — ideal for gifting, influencer drops, or curated sets. * Folded and placed into gift-ready boxes * Available in plain kraft or with custom branding * Enhances the perceived value of your merch * Perfect for corporate gifts, online orders, and launches * MOQ: No minimum * Lead Time: 2–5 days (done in-house) #### **Packaging for Staff Members** **Summary:**\ We can individually pack garments by staff name, team, size, or department — making large uniform rollouts organised and stress-free. * Each garment set packed and labelled by team member or group * Ideal for uniforms, onboarding packs, or event distribution * Saves your team time and effort at your end * Fully customisable based on how you want items grouped * MOQ: No minimum * Lead Time: Usually 1–2 days extra (depending on order size) # Packaging Our retail packaging solutions are designed to give your merchandise a professional, branded presentation — whether you're selling direct to consumer, in-store, or shipping to stockists. #### **Sock, Tea Towel & Garment Card Wraps** **Summary:**\ Printed wraps that fold around your products for an elevated, retail-ready finish. * Available in **kraft** or **full-colour digitally printed** card * Commonly used on socks, tea towels, and folded garments * Adds branding, sizing info, or care instructions * Secured with a sticker or self-locking tab * MOQ: 100+ units * Lead Time: 2–3 weeks from artwork approval *** #### **Custom Boxes** **Summary:**\ Custom-branded cardboard boxes used for packaging gift sets, orders, or retail kits. * Kraft or white stock available * Can be printed directly or closed with a branded sticker * Ideal for online orders, gifting, or wholesale packs * Flat-packed for efficient storage * MOQ: Varies by size and style (typically 100+) * Lead Time: 3–4 weeks from artwork approval *** #### **Postcards / Insert Cards** **Summary:**\ Branded printed cards included with orders — perfect for messaging, care info, or promotions. * Common sizes: **A6** or **business card** * Full-colour digital or offset print * Can include thank-you messages, garment care tips, discount codes, or QR codes * MOQ: 100+ units * Lead Time: 1–2 weeks *** #### **Printed Compostable Retail Bags** **Summary:**\ Custom-branded, **home-compostable** bags for eco-conscious packaging and presentation. * Made from certified compostable PLA or corn starch * Printed with your logo or artwork * Great for in-store purchases or online orders * MOQ: 500+ units * Lead Time: 3–4 weeks from artwork approval *** #### **Swing / Hang Tags** **Summary:**\ Custom-printed tags attached to garments for branding, storytelling, or pricing. * Printed on coated or uncoated stock (kraft available) * Custom shapes and stringing options (cotton or plastic) * Adds a premium retail finish * MOQ: 100+ units * Lead Time: 2–3 weeks depending on finish *** #### **Custom Tissue Paper** **Summary:**\ Branded tissue paper used to wrap garments or fill boxes — lightweight, protective, and high-impact. * Printed with repeating logos or full designs * Available in white, kraft, or coloured base stock * Ideal for wrapping apparel or lining gift boxes * Enhances brand perception and unboxing experience * MOQ: 500+ sheets * Lead Time: 3–4 weeks *** #### **Custom Paper Tape** **Summary:**\ Eco-friendly printed paper tape used to seal boxes — available as water-activated or self-adhesive. * Option of **water-activated (gummed)** or **self-adhesive** backing * Can be printed with your logo or messaging * Strong and tamper-resistant * Plastic-free alternative to standard packaging tape * MOQ: 50 rolls * Lead Time: 6 - 8 weeks *** #### **Custom Stickers** **Summary:**\ Printed stickers used to seal boxes, bags, card wraps, or garment folds — a simple and effective branding tool. * Available in custom sizes, shapes, and finishes (matte, gloss, kraft) * Great for sealing packaging or adding branding to plain mailers or bags * Can include logos, QR codes, care icons, or taglines * MOQ: 100+ units * Lead Time: 1–2 weeks # Branding and decoration guidelines Choosing the right garment and decoration method is an important part of creating high-quality, custom merchandise. Each garment type and decoration technique has its own strengths and limitations. To make the decision process easier, we’ve created **visual guides** for our most popular apparel styles and decoration methods. These guides provide clear, practical information to help you design with confidence — whether you’re selecting screen printing, embroidery, heat transfers, or other specialty finishes. Our goal is to give you the tools you need to make informed decisions, ensuring your branded merchandise looks professional and performs well. **Explore our resources to:** * Compare garment options and decoration techniques * Understand sizing, placement and design considerations * Choose the best approach for your brand and budget Click on the decoration type you are interested in to find access our visual guides.
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Screenprint/pages/j25nPACvVuBrs9s9ZmUI/files/TgUVCynAtIxKcIxwOHtZ
Embroidery/pages/7t9sDSljUXE09b2fEno8/files/XDKRcKxSIwQYQXuhbCNq
Heatpress/pages/d5wtNKP3EHYbcp9HT0mJ/files/ABuDrp5fuUsK6WDB732W
# Screenprint decoration areas Provided are visual examples of where we can decorate different garments with custom screen printing. {% columns %} {% column %}
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{% endcolumn %} {% endcolumns %} # Client Portal - myPR The **myPR portal** is our custom-built ordering system that makes merch management simple. It’s designed to solve the common challenges businesses face when ordering and distributing branded merchandise, uniforms, and promotional products across **New Zealand, Australia, and internationally**. Click below to understand how myPR works for different customer types. ### [B2B Ordering](/partner-services/client-portal-mypr/mypr-for-b2b-ordering) ### [Franchises](/partner-services/client-portal-mypr/mypr-for-franchises) ### [Public & Internal Ordering](/partner-services/client-portal-mypr/mypr-for-public-and-internal-ordering) ### [International Companies](/partner-services/client-portal-mypr/mypr-for-international-companies) #### Benefits of myPR * Reduces time and admin for merch ordering. * Maintains brand consistency with approved inks, threads, and garments. * Easy team access with multiple staff logins. * Transparent reporting on stock levels and past orders. * Faster speed to market with inventory held and ready to ship. * Scales internationally with fulfilment partners in **Australia, the UK, Europe, and the USA**. * 3PL fulfilment for global shipping and packing. * User-friendly system with documentation and support. * Low stock alerts so you’ll never run out of critical merchandise. # myPR for B2B Ordering **Ideal for:** Customers who need to reorder stock or order branded products held in inventory. **Problems it solves:** * Keeps your brand consistent by only allowing **pre-approved products**. * Multiple staff logins for easy team access. * Volume pricing built in — no need to negotiate each time. * Simple reordering with bulk production or quick top-ups from inventory. **How it works:** 1. **Quote & proof** – Your account manager prepares a quote and proof for approval. 2. **Set up staff logins** – We’ll give your team access to the portal. 3. **Place your first bulk order** – Choose whether stock is shipped directly to you or held in our warehouse as inventory. 4. **Production** – Once approved, your order goes into production. 5. **Inventory ready** – You’ll be notified when products are available to order. 6. **Place orders** – Staff can order anytime, with inventory orders dispatched the next working day. **Associated costs:** Picking and fulfilment fees. # myPR for Franchises **Ideal for:** Franchise groups or businesses with multiple locations needing consistent uniforms and merch. **Problems it solves:** * Brand consistency with pre-approved products. * Saves head office time by removing admin across sites. * Franchisees can order pre-produced stock from inventory with **next-day dispatch**. * Flexible invoicing: per franchise or master account. * Master franchises can add a margin to generate profit on merchandise. **How it works:** 1. **Quote & proof** – We prepare products for approval. 2. **Set up franchise logins** – Each franchise is given portal access. 3. **Place first bulk order** – Bulk production order placed via myPR. 4. **Production & inventory** – Order produced and received into warehouse inventory. 5. **Place orders** – Franchisees order as needed; stock ships the next working day. **Associated costs:** Picking and fulfilment fees. # myPR for Public & Internal Ordering **Ideal for:** Organisations who want to sell merch to the public at retail price, while giving staff access at cost price. **Problems it solves:** * Brand consistency with only pre-approved products. * Same inventory serves both public and internal orders, helping achieve **volume price breaks**. * We handle fulfilment, packaging, and shipping — marketing material can also be included in public orders. * Staff buy at cost, public buy at retail — generating profit from merchandise. * Bulk shipping to multiple NZ locations available. **How it works:** 1. **Quote & proof** – Products approved for both staff and public orders. 2. **Set up staff logins** – Staff are given access. 3. **Place first bulk order** – Products are produced and received into inventory. 4. **Confirm retail pricing** – Set retail vs staff pricing. 5. **Place orders** – Staff order via portal. Public order through a website link without needing login. **Associated costs:** Picking and fulfilment fees. # myPR for International Companies **Ideal for:** Businesses operating in multiple countries who want a single ordering process with local fulfilment. **Problems it solves:** * Brand consistency across countries with approved blanks, Pantone colours, and water-based inks. * Local fulfilment through **3PL partners** avoids international freight costs. * Stock pre-produced for quick delivery. * One global system for both **bulk orders and inventory top-ups**. **How it works:** 1. **Quote & proof** – Products approved for each market. 2. **Set up staff logins** – Staff access includes location and shipping address. 3. **Place first bulk order** – Stock shipped direct or held in local inventory. 4. **Production & dispatch** – Orders fulfilled locally through 3PL warehouses. 5. **Inventory ready** – Staff notified when inventory is available. 6. **Place orders** – Orders dispatched next working day. **Associated costs:** Storage, receiving, picking, and fulfilment fees. # Fundraise & Pre-order Our **pre-order stores** make fundraising, school leavers’ gear, and community merch effortless. You get a professional online store with zero upfront costs, while we handle **orders, payments, production, fulfilment, and communication**. **Why choose a Print Room pre-order store?** * **Raise funds with confidence** – Only order what’s sold, so you’ll never be stuck with leftover stock. * **No upfront costs** – Free to set up when the total order meets our **100-unit minimum across all products** (standard garment MOQs still apply). * **Multiple product types** – Offer T-shirts, hoodies, tote bags, caps, and more in the same store. * **Flexible delivery** – Customers can choose **individual shipping** (nationwide and internationally) or **bulk delivery to one address** (free of charge). * **Branding options** – We can add your **logos, colours, and campaign info** to the collection and product pages on request. * **Personalisation** – Add names, numbers, or initials to garments for a custom touch. * **Top-up orders** – After the store closes, you can bulk top up with extra stock for ongoing sales. * **Sales reporting** – Scheduled reports show live sales data so you can track progress. * **Profit made easy** – Profits are calculated and paid out at the end of the store. * **Donation options** – For fundraisers and charities, we can add a **donation feature** so supporters can contribute during checkout. * **Marketing support** – We provide **mockups, campaign images, and promotional material** to help you spread the word and boost sales. * **Fast turnaround** – Stores usually run for **2–4 weeks**, with orders produced and shipped within **2–3 weeks of closing**. * **Nationwide & international reach** – Orders can be shipped anywhere in **New Zealand, Australia, or internationally**. **How it works:** 1. **Set up** – We build your online store with approved products and designs. 2. **Promote** – Share the store link with your school, club, community, or audience. 3. **Sell** – Customers order and pay online, choosing their size, colour, and personalisation options. 4. **Produce** – Once the store closes, we decorate only what has been ordered. 5. **Deliver** – Orders are shipped individually to customers or sent in bulk to a single address. 6. **Payout** – You receive a full report and your profit payout once fulfilment is complete. By removing the **guesswork of stock management** and giving you a **professional online sales platform**, Print Room’s pre-order stores are one of the easiest and most effective ways to fundraise or manage group orders across **Dunedin, Auckland, Wellington, Christchurch, Invercargill, and Australia**. # Repurpose Initiative At Print Room, we’re committed to reducing textile waste and helping our clients make more sustainable choices. Our **Repurpose Initiative** gives existing customers a way to return outdated merch so it can be recycled and repurposed instead of going to landfill. **How it works:** 1. **Get in touch** – If you have uniforms, event apparel, or promotional merchandise originally produced by Print Room that have reached the end of their life, email us with details of the fabric type and quantity. 2. **Drop off or ship** – * If you’re in **Dunedin**, you can drop your garments directly at Print Room HQ. * If you’re based elsewhere, we’ll provide you with a **pre-paid shipping label** once we’ve reviewed your request. All you need to do is cover the shipping costs. 3. **Processing** – Once received, we work with **specialist textile recycling partners** to give your garments a second life. Materials are repurposed into useful products like felts, insulation, blankets, and more. **What you can return:** * Outdated uniforms * Event apparel * Promotional merchandise originally produced by Print Room **Why it matters:** * Keeps textiles out of landfill * Extends the lifecycle of garments * Supports a circular approach to merchandise and apparel By choosing the Repurpose Initiative, you’re not only managing old stock responsibly — you’re also contributing to our wider sustainability journey alongside our **water-based inks, tree planting programme, and B Corp certification goals**. # Team ### We prioritise our team’s health and well-being because we know that life has its many ups and downs. **We’re committed to creating a workplace where every employee feels valued, supported, and heard.** {% content-ref url="/pages/t1kgq7AsZHjKedM74QjE" %} [Living Wage Certified](/responsibility/team/living-wage-certified) {% endcontent-ref %} {% content-ref url="/pages/vou3HQgz9uoBqoyYMgmP" %} [Employee benefits](/responsibility/team/employee-benefits) {% endcontent-ref %} {% content-ref url="/pages/i6kg1qqxVaG6OtnSloci" %} [Workplace Safety](/responsibility/team/workplace-safety) {% endcontent-ref %} {% content-ref url="/pages/IpbP42QaMRsXCsyJT9Ih" %} [Employment engagement activities](/responsibility/team/employment-engagement-activities) {% endcontent-ref %} # Living Wage Certified As a [**Living Wage Certified employer**](https://www.livingwage.org.nz/), we’re proud to pay our team fairly for the skill and dedication they bring to every project. The Living Wage is calculated to reflect the true cost of living, going beyond the minimum wage to ensure staff can meet the real needs of themselves and their families. By committing to the **Living Wage standard**, we recognise the value of our people and the vital role they play in producing high-quality **screen printing, embroidery and heat-pressed merchandise**. This certification shows our team, our customers, and our community that we’re committed to fairness, transparency and long-term sustainability. For our clients, this means that when you order **custom printed t-shirts, embroidered uniforms, tote bags or other branded merchandise**, you’re partnering with a business that invests directly into its people. Fair wages lead to stability, craftsmanship, and attention to detail — all of which translate into better outcomes for your projects. Supporting the Living Wage movement also aligns with our broader responsibility goals: building a positive workplace culture, retaining skilled staff, and contributing to thriving communities. We believe that sustainable businesses are built not just on environmental choices but also on fair employment practices. # Employee benefits We believe responsibility starts with looking after our people. Our team should feel supported, both at work and in life, so we provide a range of benefits designed to promote overall well-being and create a positive workplace culture. Every part-time and full-time team member receives a **weekly Health and Wellness stipend**, encouraging healthy choices and active lifestyles. In line with our sustainability values, we also offer **compensation for choosing eco-friendly transport options**, rewarding those who reduce their environmental impact. Flexibility is another key part of our approach. We support **flexible work schedules**, empowering our team to work the hours that suit them best. We also provide **Parental Leave and Partner’s Leave packages**, ensuring families have the support they need at important moments. All team members receive **trauma and medical insurance** for added peace of mind, along with a small but important daily perk: **free espresso coffee for breakfast, smoko and lunch**. These benefits may seem simple, but together they help foster stability, balance and long-term commitment within our workplace. By investing in our people, we are building a culture where our team feels valued, supported and motivated to deliver the best possible results for our clients. # Workplace Safety The health and safety of our team is always a top priority. We are committed to creating a safe, supportive environment where everyone can focus on their work with confidence. We are constantly reviewing our processes to make them smarter, safer and more efficient. Wherever possible, we **limit the use of harmful chemicals and machinery**. When these are unavoidable, we ensure that the right **protective equipment, training and safety measures** are in place. Workplace safety is non-negotiable. By protecting our people, we not only reduce risks but also create a culture of care and responsibility that flows through to the quality of the **screen printing, embroidery and heat press work** we deliver for our clients. # Employment engagement activities We believe it is important that our team feels valued and appreciated. Recognition is a key part of building a positive workplace culture, so we make space for regular activities that bring people together and celebrate their contribution. From **Friday pizzas, cookies and cold brews** to our **annual work trip**, we acknowledge the effort our team puts in and make sure it does not go unnoticed. These shared moments help strengthen connections and create a supportive environment where people enjoy coming to work. As part of our ongoing commitment to meaningful experiences, we are also introducing a new annual event in partnership with **mana whenua businesses**. This day of learning and connection will give our team the chance to engage with cultural knowledge and perspectives, deepening understanding and appreciation across the business. By investing in engagement activities, we are fostering a culture that values community, celebrates hard work and encourages growth beyond the workplace. # Social ### We don’t exist in isolation—we’re part of a larger network of people and practices. **That’s why we believe in engaging in meaningful activities that create a positive impact on our community, both near and far.** {% content-ref url="/pages/YdYirz95aq5ZJfdmp1Aa" %} [Accreditations](/responsibility/social/accreditations) {% endcontent-ref %} {% content-ref url="/pages/D0mQmeo8LnefzHgeZzPr" %} [Giving Back](/responsibility/social/giving-back) {% endcontent-ref %} {% content-ref url="/pages/dWAEKuVB0N6PL0FwSDEj" %} [Supply chains](/responsibility/social/supply-chains) {% endcontent-ref %} {% content-ref url="/pages/5eJKdVyijZqv7lNR9ij1" %} [Partnerships](/responsibility/social/partnerships) {% endcontent-ref %} # Accreditations Reaching our sustainability goals is a journey, not a race. We are proud to have achieved **Toitū Enviromark Bronze certification**, with plans to reach **Gold by the end of 2025**. We are also working towards **B Corp certification**, which we aim to complete by the end of 2025. In addition, we have measured our **carbon emissions with Opportune** and developed a detailed **carbon reduction plan** to guide us in lowering our environmental impact year on year. These accreditations reflect our commitment to responsible business practices, giving our clients confidence that when they choose us for **screen printing, embroidery or custom merchandise**, they are working with a partner dedicated to sustainability and transparency. # Giving Back Community and the impact we have within it matters to us. One of the most meaningful ways we can give back is by doing what we do best: creating high-quality merchandise that supports important causes and organisations. In August 2025 our team spent a day volunteering at **Ōrokonui Ecosanctuary**, removing gorse and weeds to support native biodiversity. Ōrokonui is a 307-hectare sanctuary home to many threatened species and habitats, with the long-term goal of helping both wildlife and community thrive. We are proud to partner with Ōrokonui and look forward to continuing this mahi in the years ahead. We also support community initiatives through our work. By offering **discounted rates for non-profit organisations** and running **fundraising and pre-order stores**, we create real opportunities to raise meaningful funds. A standout example is the **$145,000 raised for Women’s Refuge during the COVID-19 pandemic**, which showed the power of merchandise to make a difference. Find out more about our [pre-order and fundraise campaigns ](https://www.theprintroom.nz/pages/fundraising-pre-orders)we can set up for your organisation. Looking forward, we are continuing to connect with local projects and find new ways for our team to get involved. Giving back is not a one-off gesture but an ongoing commitment, and we are excited about the opportunities ahead. # Supply chains We consciously partner with suppliers who share our values. While we continue to support our in-house team and reduce our own environmental impact, the biggest difference comes when the entire supply chain is aligned. Positive change is most powerful when every link in the chain is committed to making responsible decisions. We are proud of the partnerships we have developed with our **offshore factories** to create **bespoke, custom-made merchandise**. Each factory is required to meet internationally recognised **accreditations and reporting standards** as a base level. We maintain a **scorecard and accreditation records** for every partner, updated annually, and we visit as many of these factories in person as possible to ensure standards are upheld. By holding ourselves and our partners accountable, we are able to offer clients confidence that the **custom screen printing, embroidery, and merchandise** they order is made responsibly and with care at every stage of production. # Partnerships We are committed to working with people and organisations who share our values. These partnerships are important to us, whether they are within our industry or beyond it, and we believe they are worth nurturing and strengthening over time. At the heart of this commitment is the work we are doing to build strong foundations of our own. We have begun asking ourselves important questions: **How can we weave te reo Māori and te ao Māori into our pillars? What is appropriate? How can we better support the Māori-led businesses we collaborate with? And what does it mean to be tangata Tiriti?** To guide this journey, we have reached out to a mana whenua-owned organisation to begin the kōrero. This marks an important step in our responsibility commitments, and we are excited to continue learning, growing and deepening the partnerships that shape our work and our community. # Environment ### We acknowledge our footprint, and that comes with responsibility. **We’re committed to actively finding ways to reduce our impact on the environment. Small changes add up—so we strive to always do better.** {% content-ref url="/pages/xT9vWM5njbB8dqDPMJN3" %} [Production](/responsibility/environment/production) {% endcontent-ref %} {% content-ref url="/pages/8DRhnglQkSXtKhL8jiHN" %} [Water-based inks](/responsibility/environment/water-based-inks) {% endcontent-ref %} {% content-ref url="/pages/hpbr5r6JnwKEUPhlRKQs" %} [Packaging](/responsibility/environment/packaging) {% endcontent-ref %} {% content-ref url="/pages/KFTcrJf5LStYgUKVUODs" %} [Supply Chain](/responsibility/environment/supply-chain) {% endcontent-ref %} # Production We know that responsibility means looking closely at the impact of our production. That starts with measuring, understanding and improving. We have partnered with [**Opportune**](https://www.opportune.nz/) to measure our **carbon emissions** across operations. By working with experts, we are able to get an accurate picture of our carbon footprint, be transparent about our findings, and set meaningful goals to reduce it year on year. This work is part of our wider responsibility journey, ensuring that the **screen printing, embroidery and custom merchandise** we produce is not only high quality but also created with care for the environment # Water-based inks We are proud to be one of only two print shops in Aotearoa that work exclusively with **water-based inks**. This choice reflects our commitment to producing high-quality prints while reducing environmental impact. Water-based inks are a safer and more sustainable option compared to plastisol inks. They use significantly fewer harmful chemicals, which makes them **gentler on the environment** and **safer for our team** to work with. At the same time, they deliver **soft, long-lasting prints** that match our standard for quality. By choosing water-based inks, we align our production process with our responsibility goals, ensuring that every **screen printed t-shirt, tote bag or hoodie** we create looks good and does good. # Packaging At The Print Room, we receive a large number of packages every week, so we have built simple systems to **recycle and repurpose materials** for our outgoing shipments. Wherever possible we **reuse boxes from our suppliers**, giving packaging a second life rather than sending it straight to recycling. You will not find plastic in our packaging. Instead, we use **water-activated paper tape** that contains no petroleum-based glues, ensuring every order is sealed securely while remaining fully recyclable and environmentally friendly. We also encourage our suppliers to reduce or remove plastic from their own packaging wherever possible. By making small but consistent changes, we are cutting waste, lowering impact and ensuring that the **custom merchandise we produce** is delivered responsibly from start to finish. # Supply Chain We prioritise working with products and partners that are made with care for both people and the planet. Our supply chain choices are guided by a commitment to **ethical practices, sustainability and transparency**. When selecting factories and suppliers, we look for internationally recognised **accreditations and standards** that give us confidence in how products are made. These include: * **Fair Wear Foundation** – ensuring safe, fair and dignified working conditions * **Global Organic Textile Standard (GOTS)** – certifying organic fibres and sustainable production processes * **ECO PASSPORT by OEKO-TEX®** – verifying safe chemicals and environmentally friendly production * **Aotearoa Living Wage** – supporting fair wages that meet the real cost of living By aligning with partners who meet these benchmarks, we ensure that the **screen printing, embroidery and custom merchandise** we produce is backed by a responsible and ethical supply chain. # Education ### We want to empower consumers to make informed choices. **With so much information out there, we believe it's essential to make it clear, accessible, and easy to understand.** {% content-ref url="/pages/s9kOczopU0UN9SNTv8WL" %} [Transparency](/responsibility/education/transparency) {% endcontent-ref %} {% content-ref url="/pages/XTLA7G6eWqormJzo1AtU" %} [Responsibility](/responsibility/education/responsibility) {% endcontent-ref %} # Transparency We know the waters can be murky. With so much information out there, it is not always easy to tell what is sustainable, ethical or truly responsible. That is why we are committed to **breaking down our process** and making sure working with us is clear and straightforward. From **ink selection** to **garment suppliers** and **freight options**, we share transparent information at every step. Our goal is to give you the knowledge you need to make the best decisions for your project, whether you are ordering **screen printing, embroidery or custom merchandise**. By being open and honest about how we work, we build trust with our clients and help raise the standard of responsibility across our industry. # Responsibility We believe knowledge is powerful, and we want to empower the people we work with. The merchandise industry can feel complex, and we see it as our responsibility to share as much information as possible. That is why we are building our [**Resources section**](https://help.theprintroom.nz/). It is designed to give you a clear, behind-the-scenes look at what we do — no gatekeeping, just honest insight into our processes, materials and choices. Our Resources section is currently in development and will be available soon. Thank you for your patience, we are excited to share it with you. # School Leavers # Page 9 # Turnaround Times The standard turnaround is 7**–10 working days** from proof sign-off and payment. Do you need it quicker? We offer a **rush service** for in-stock items (black and white AS Colour Staple and Maple tees, Print Room tote bags and tea towels), which can be with you in as little as **3 working days**. Offshore made-to-order has longer lead times. Typically **4–6 weeks by air** or **7–10 weeks by se,a** but your account manager will confirm this upon enquiry. # Shipping We offer free shipping for bulk orders to one New Zealand address, but charge shipping on pre-order products that are being sent to individual addresses. See more information below [Bulk Shipping Information](/logistics/shipping/shipping-bulk-order) [Pre-order Product Shipping](/logistics/shipping/pre-order-product-shipping) # Shipping Bulk Order We make it easy to distribute your merch across multiple locations in New Zealand or overseas. **New Zealand shipping** * Shipping is **free to one location nationwide**. * If you need your order split and sent to additional addresses, we charge a **split shipping fee of $15 + GST per location** to cover handling. **International shipping** * We can ship orders internationally, with pricing provided **case by case** depending on the destination. * Ask your account manager for a tailored quote. **Global fulfilment**\ If your business operates across multiple countries, we can coordinate production locally in each market. We partner with **trusted print shops overseas** who use the **same blanks, water-based ink systems, and thread colours**, ensuring your branding looks consistent no matter where the order is produced or delivered. This service is ideal for **corporates, franchises, and global brands** who need consistent merch across **New Zealand, Australia, and beyond**. # Pre-order Product Shipping # Glossary * **Screen Printing**\ A printing method where ink is pushed through a stencil/screen onto fabric. Common for bold, multi-colour designs on tees, hoodies, tote bags, and more. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Puff Screenprint**\ A variation of screen printing where ink rises and hardens to create a raised, textured or 3D effect. Great for streetwear or small highlights. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **High-Density Print**\ Similar to puff print but creates a sculpted, rubbery finish, adding depth to simple shapes or logos. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Embroidery**\ Decorating garments with stitched thread designs—ideal for textured, durable branding on polos, caps, jackets, and fleeces. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Puff Embroidery**\ A 3D embroidery effect where foam underlay lifts the stitching, creating a raised design—often used on caps and hoodies. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Appliqué**\ Layering fabric pieces onto garments (e.g. varsity-style letters or numbers), resulting in a bold, textured effect—popular on heavy garments. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Heat Press Transfer**\ Applying printed designs onto apparel via heat—the method suits detailed or photographic artwork. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Silicone Transfer**\ A flexible, sweat- and water-resistant transfer method often used on activewear. Provides a soft touch. Typically requires minimum order quantities. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **Embroidered / Woven / PVC Patches**\ Pre-made designs that are sewn or heat-pressed onto garments. Each type offers different looks—from classic to rugged or retro. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) * **CAD Cut Vinyl**\ Using computer-cut vinyl to personalize items (e.g. names/numbers)—perfect for one-offs, with no minimum order requirement. ([help.theprintroom.nz](https://help.theprintroom.nz/the-order-process/decoration-comparison-table?utm_source=chatgpt.com)) #### Technical & Material Terms * **MagnaColours® Water‑Based Inks**\ High-quality inks that soak into fabric, giving a soft feel and matte finish. They are eco-friendly, PVC- and phthalate-free, and safer for both the environment and workers. Certified by GOTS, OEKO‑TEX®, and more. ([help.theprintroom.nz](https://help.theprintroom.nz/production-capabilities/screen-printing/water-based-ink-properties?utm_source=chatgpt.com)) * **Plastisol Ink**\ Traditional screen printing ink that sits on the fabric surface. It is durable but less breathable, contains PVC, and requires harsh solvent cleanup. ([help.theprintroom.nz](https://help.theprintroom.nz/production-capabilities/screen-printing/water-based-ink-properties?utm_source=chatgpt.com)) * **GOTS‑Certified / OEKO‑TEX® Eco Passport / ZDHC / Bluesign®**\ Environmental and safety certifications that ensure inks and materials meet high standards for organic, non-toxic, and low-impact production. ([help.theprintroom.nz](https://help.theprintroom.nz/production-capabilities/screen-printing/water-based-ink-properties?utm_source=chatgpt.com)) #### Ordering & Operational Terms * **Bespoke Merch**\ Custom-made merchandise not typically held in stock, often needing more production time or special handling. ([help.theprintroom.nz](https://help.theprintroom.nz/?utm_source=chatgpt.com)) * **Pre‑Order Store**\ An online storefront hosted by Print Room letting customers sell merch before producing it. Ideal for events, fundraisers, and managing stock risk-free. ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **Spreadsheet Orders**\ A manual ordering method using a shared spreadsheet to collect sizes, colours, details, and quantities—especially useful for group orders. ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **myPR Ordering Portal**\ A dashboard system for businesses to reorder stock, view order history, track job status, and access pre-approved catalog items. ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **MOQ (Minimum Order Quantity)**\ The smallest quantity accepted for production for a given decoration or item (e.g. 24 units for screen printing, 12 for embroidery outerwear, 50+ for some accessories). ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **Rush Service**\ Faster-than-normal turnaround available for select in-stock items (like black/white tees). Standard orders take 7–10 working days; rush can be as fast as 3 working days. Offshore orders take longer. ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **Pre‑Production Sample / Photo**\ A physical or photographic sample shown before bulk production begins—usually available for larger orders or bespoke items. ([help.theprintroom.nz](https://help.theprintroom.nz/faq?utm_source=chatgpt.com)) * **Proof**\ A digital mockup of your design on the chosen garment, showing placement, colour, and size. Requires sign-off before production begins. ([help.theprintroom.nz](https://help.theprintroom.nz/order-process/customer-journey-overview?utm_source=chatgpt.com)) * **Split Shipping**\ Not detailed in the excerpt, but generally refers to sending parts of an order to different locations or stages—likely outlined under “Shipping Locations / Timeframes.” (Term referenced in navigation menu but not explained in text.) ([help.theprintroom.nz](https://help.theprintroom.nz/) # Order update We keep you informed at every stage of your order. Here’s how updates work depending on the type of order you’ve placed: **Bulk orders and made-to-order** * Your **in-hand date** is listed on the proof you approved before production began. A copy of this proof is sent to your inbox via our signing software, DocuSign. * If you can’t find your proof, or you’d like to check if your order can be delivered sooner or shipped to a different address, simply email your **account manager** and they’ll confirm the details for you. **Pre-orders** * If you’ve purchased from one of our **online pre-order stores**, you can check the status of your order by contacting our team and quoting your web order number (which begins with **PR** followed by a number). * Pre-order stores typically stay open for **2–4 weeks**. Once closed, orders are decorated and fulfilled within **2–3 weeks**. * You’ll receive an update with an **estimated delivery date** as soon as the store closes. * You will recieve an email with tracking details as to where your order is and when it will arrive you. If you need assistance at any point, you can [contact us here](https://www.theprintroom.nz/pages/general-quote). # Payments # Cash Customers # On-Account Customers # Pre-order Payments # Donations